Technology Support, Associate

1 week ago

Mumbai Maharashtra, India JPMorganChase Full time

Serve as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients.

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect opportunity for you.

**Responsibilities**:

- Responsible & accountable for triaging and escalating production issue causing outages.
- Adhere to processes, company policies, required to deliver high quality services to clients & partners.

**Required qualifications, capabilities, and skills**
- **5-7**years of profession experience with at least 3 years in Production Support
- Degree in Computer Science or equivalent practical experience in related technical field.
- Working knowledge in one or more general purpose programming languages such as Python, shell scripting
- Advanced skills in monitoring & administering Linux systems.
- Database server monitoring, including intermediate-level understanding of SQL.
- Understand source control techniques and/or familiar with Git / BitBucket
- Proficient in technology toolkits as **ServiceNow**, Jira, Splunk, Monitoring tools like Dynatrace, **AWS Cloudwatch, Datadog**, Geneos and job scheduling tools like Airflow, Autosys and Control-M.

**Preferred qualifications, capabilities, and skills**
- Familiar with site reliability concepts, principles, and practices
- Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk, and others
- General knowledge of financial services industry _(preferred)_

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