Customer Success Associate

4 days ago

Mumbai Maharashtra, India Talent Corner Full time

**Jr. Client Success Associate**

**Employment Type**
Remote
In-Person Availability For Client & Team Meetings

**Experience level**
1-2 yrs

**Location**
Mumbai, India

**Must have skills**
Client Success
Relationship Development
Communication
Problem Solving
Troubleshooting
Team Work

**Good to have skills**
Social Platform Knowledge
Brand Positioning
Campaign Strategy

**Job Role**
Driven by excellence, we are looking for a ‘problem solving polymath’. One who loves solving problems, is **high on EQ and empathy & comes with a high sense of ownership**. Combating refusals with persistence, one who thrives under pressure. **Excellent written and verbal communication skills are a must along with knowledge of social media and basic design principles.** You can do well if you are Enthusiastic, and unabashedly result-oriented. If challenges excite & you value integrity, this role is for you.

**We are looking for everyday superheroes who come with superpowers that delight**
- Some knowledge of the B2E [Business to Employee] landscape #GoogleIt
- **Understanding of social media platforms, content formats & analyticsA keen interest in psychology, sociology and people behaviour #NotAfraidOfExcel**:

- **Some experience either through an internship or part-time experience in managing and developing new client relationships within the full lifecycle of the account — from onboarding, ongoing account management, technical troubleshooting, to reportingBeing meticulous, detail oriented & focused in driving daily conversations and deliverables (internal & external)**:

- **Your Primary Responsibilities will include**:
**Managing key projects with efficient execution across cross-functional teams**
Cracking briefs, processing and executing client projects independently
**Coordinating with internal teams to ensure timely fulfillment of projects**
Maintaining trackers, reports for client interaction, product/ service usage
**Planning, strategizing and execution of campaigns**
Creating monthly and quarterly reports to determine efficacy and meet KPIs.

** 8788983161
(call/SMS/whatsapp)**

**Job Types**: Full-time, Permanent

**Salary**: ₹100,000.00 - ₹300,000.00 per year

Work Location: In person

**Speak with the employer**
+91
8788983161

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