Customer Success Associate

10 hours ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

**About Us**: At [Your Company Name], we are dedicated to providing exceptional food products and services to our valued customers. Our team is passionate about culinary excellence and customer satisfaction. We are seeking a motivated and detail-oriented Customer Success Associate with Tally skills to join our dynamic team and contribute to our mission of delivering top-quality food solutions.

As a Customer Success Associate, you will play a crucial role in ensuring our customers have a positive and seamless experience with our products and services. You will be responsible for managing customer accounts, addressing inquiries, and providing support using your expertise in Tally software. Your role will involve a combination of customer service, account management, and technical support.

**Key Responsibilities**:
**Customer Support**:

- Provide accurate information about our products and services.
- Resolve customer issues and complaints in a timely and professional manner.

**Account Management**:

- Manage and maintain customer accounts, ensuring all information is up-to-date.
- Assist customers with order placements, billing, and payments.
- Monitor customer accounts to identify and address any discrepancies.

**Tally Operations**:

- Utilize Tally software to manage and record financial transactions.
- Generate and analyze reports using Tally to support customer inquiries and internal audits.
- Ensure accuracy and compliance with financial data and documentation.

**Customer Success Initiatives**:

- Develop and maintain strong relationships with customers to enhance their satisfaction and loyalty.
- Proactively identify opportunities to improve customer experience and drive retention.
- Collaborate with cross-functional teams to address customer needs and improve processes.

**Documentation and Reporting**:

- Maintain detailed records of customer interactions and transactions.
- Prepare regular reports on customer feedback, issues, and resolutions.
- Contribute to the development of FAQs, guides, and training materials for customers.

**Qualifications**:

- Bachelor's degree in Business Administration, Accounting, or a related field.
- Proven experience in customer service or account management, preferably in the food industry.
- Proficiency in Tally software is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with financial and accounting principles.
- Proficient in MS Office Suite (Word, Excel, PowerPoint).

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and growth.
- Collaborative and inclusive work environment.
- Employee discounts on our food products.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Govandi, Mumbai, Maharashtra (required)

Work Location: In person

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