Customer Service Representative Usa Shift
3 days ago
**Key Responsibilities**:
- Assist customers with order tracking, part compatibility, quotes, and service inquiries.
- Communicate with internal sales or operations teams for faster resolution.
- Upsell warranties, installation support, and additional auto parts when applicable.
- Maintain a high level of professionalism and empathy throughout all interactions.
- Ensure customer satisfaction by resolving complaints efficiently and following up when needed.
- Accurately update CRM and internal records with every customer interaction.
**Requirements**:
Minimum **2 years of experience in U.S.based customer support** (voice or blended process)
**Excellent spoken and written English** with a neutral or U.S. accent
Strong communication, negotiation, and active listening skills
Basic understanding of **auto parts** is a plus (training will be provided)
Experience with **upselling or cross-selling** will be preferred
Familiarity with CRMs like Zoho, Freshdesk, or HubSpot is a bonus
Ability to work night shifts consistently and handle performance pressure
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental Pay:
- Commission pay
- Performance bonus
Application Question(s):
- 2 Years of USA Process Experience
**Experience**:
- Customer service: 2 years (required)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 93199 77723
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