International Customer Service Representative

5 days ago

Noida Sector Noida Uttar Pradesh, India Hyrmus Full time

**Job Title**: International Customer Support Executive

**Job Overview**:
**Key Responsibilities**:

- **Issue Resolution**: Identify customer issues and provide accurate solutions in a timely manner, ensuring customer satisfaction.
- **Product Support**: Provide in-depth product knowledge and assist customers with product usage, features, and technical troubleshooting.
- **Customer Relationship Management**: Build and maintain strong relationships with customers by providing high-quality service and exceeding their expectations.
- **Escalation Management**: When necessary, escalate complex issues to the relevant departments and ensure timely resolution.
- **Data Entry and Reporting**: Maintain accurate records of customer interactions and prepare reports on customer feedback and service performance.

**Requirements**:

- **Education**: Minimum graduate degree in any discipline.
- **Experience**: 1-2 years of experience in international customer support or related roles (Freshers with excellent communication skills can apply).
- **Skills**:

- Strong verbal and written communication skills in English.
- Ability to handle international customer queries professionally and empathetically.
- Good problem-solving and multitasking skills.
- Familiarity with CRM software is a plus.
- **Working Hours**: Flexible to work in rotational shifts, including night shifts, to support global customers.

**Compensation**:

- **Salary**: ₹3 LPA - ₹4.5 LPA, depending on experience and qualifications.
- **Benefits**: Performance-based incentives, health insurance, and other company perks.

**Why Join Us?**:

- Opportunity to work with a diverse team and support customers from various countries.
- Competitive salary and incentives.
- A chance to build a global career with excellent growth prospects in customer service.

Pay: ₹20,000.00 - ₹50,000.00 per month

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)
- International voice process: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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