International Customer Service Representative

1 week ago

Noida Sector Noida Uttar Pradesh, India I CONCEPT PRODUCTIONS Full time

**Job Title: Customer Support Executive (Night Shift)**

**Company: Speed Global Solutions**

**Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off)**

Typing Speed
- 30WPM

**Salary**: 28K to 38K in hand

Key Responsibilities:

- Customer Assistance: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support.
- Problem Resolution: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction.
- Flight Information: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes.
- Travel Policies: Explain Delta’s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly.
- Support in Crisis Situations: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers.
- Collaborate with Teams: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively.
- Documentation: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed.
- Customer Feedback: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement.
- Continuous Learning: Stay updated with Delta’s latest services, policies, and promotions to offer passengers the most relevant and accurate information.
- _______

**Requirements**:

- Experience: 0-2 years of customer service experience, preferably in the travel or airline industry.
- Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally.
- Customer-Focused: Strong passion for delivering exceptional customer service and enhancing the passenger experience.
- Technology Proficiency: Comfortable using CRM software, online booking tools, and other airline-specific systems.
- Adaptability: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment.
- Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
- _______

Preferred Qualifications:

- Experience in the airline or travel industry.
- Bilingual skills are a plus.
- Familiarity with Delta Airlines' services, products, and systems.
- Graduation is Mandatory
- _______

**Benefits**:
**-**Competitive salary**

**-**Cab Facility for both (Male and Female)**

**-**One-time meal**

HR Contact : 9899687023

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹38,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Monday to Friday
- Night shift

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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