Customer Support Executive
4 days ago
**Key Responsibilities**
- Provide accurate and comprehensive solutions to technical and non-technical issues.
- Collaborate with internal teams, such as technical support and product development, to resolve customer concerns.
- Maintain detailed and accurate records of customer interactions and issues in the CRM system.
- Identify and escalate complex issues to higher support levels when required.
- Assist in the creation of FAQs, troubleshooting guides, and knowledge base articles to enhance self-service support.
- Collect customer feedback and share insights to improve product and service offerings.
- Stay updated on company products, services, and industry trends to provide informed support.
**Requirements**:
- Bachelor’s degree in any discipline (IT or related field preferred).
- 1-2 years of experience in customer support, preferably in the Blockchain industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk, or Salesforce).
- Basic understanding of blockchain products, software, or technology services.
- Ability to work in a fast-paced environment and handle multiple customer queries simultaneously.
- A customer-centric approach with a positive attitude and patience.
**What We Offer**
- Competitive salary.
- Comprehensive training and development opportunities.
- A supportive and collaborative work environment.
- Opportunities for career growth in the blockchain industry.
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- Customer Support Executive: 1 year (preferred)
- Blockchain: 1 year (preferred)
- IT: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7973241948
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