
Call Quality Auditor
1 day ago
We are hiring for the "Quality Analyst" profile for our Mohali office.
**Job Responsibilities-**
- Participate in the design of call monitoring formats and quality standards.
- Performs call monitoring and provides feedback to the agents.
- Use a quality monitoring data management system to compile and track performance at team and individual levels.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provide actionable data to various internal support groups as needed.
- Prepare and analyze internal and external quality reports for management staff review.
- Perform other duties as assigned.
**Qualification and Skills Set-**
- Minimum 3 years of relevant Experience.
- Bachelor Degree a must. Excellent verbal, written and interpersonal communication skills;
- Must be self-motivator and self-starter;
- Exceptional listening and analytical skills;
- Solid time management skills;
- Must be proficient with Microsoft Office (intermediate Word, basic Excel);
**Job Types**: Full-time, Permanent
Pay: ₹28,000.00 - ₹35,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Manauli, Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Call Auditing: 3 years (required)
Work Location: In person
-
Quality Auditor
6 hours ago
Mohali, Punjab, India ARDENS BUSINESS SOLUTIONS PRIVATE LIMITED Full time**Key Role Details**: - **Position**: Quality Auditor - **Experience Required**: 2-3 years in a similar auditing role, preferably in a call center environment - **Salary Range**: ₹40,000 - ₹45,000/month - **Working Hours**: 10-hour shifts, 6 days a week (US shift) - **Location**: [Specify location or mention "Mohali Office - On-site"] **Key...
-
Quality Auditor
1 day ago
Mohali, Punjab, India BRIDGING TECHNOLOGY Full timeBridging Technologies is hiring for **Quality Auditor** **Experience**:Minimum 2 Years in voice process **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and...
-
Quality Auditor
6 hours ago
Mohali, Punjab, India BRIDGING TECHNOLOGY Full timeBridging Technologies is hiring for **Quality Auditor** **Experience**:Minimum 2 Years in voice process **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and...
-
Quality Auditor
4 days ago
Mohali, Punjab, India ARDENS BUSINESS SOLUTIONS PRIVATE LIMITED Full time**Key Responsibilities** **Required Qualifications** - Educational Qualification: Graduate & above **2-3 years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains** Hands-on experience using Rilla, Dialpad, or similar call audit tools **Proficient in Excel/Google Sheets and dashboard preparation for...
-
Quality Auditor
2 days ago
Mohali, India BRIDGING TECHNOLOGY Full timeBridging Technologies is hiring for **Quality Auditor-** **Experience**:Minimum 2 Years **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and facilitates call...
-
Quality Auditor
3 days ago
Mohali, India Bridging Technologies Full timeBridging Technologies is hiring for **Quality Auditor-** **Experience**:Minimum 2 Years **Location**: Mohali **Responsibilities and Duties** - Performs call monitoring and provides feedback to the Executives. - Uses a quality monitoring data management system to compile and track performance at team and individual level. - Coordinates and facilitates call...
-
Quality Auditor
3 days ago
Mohali, India Bridging Technologies Full time**Responsibilities and Duties** - Performs call monitoring and provides feedback to the Executives. - Uses quality monitoring data management system to compile and track performance at team and individual level. - Coordinates and facilitates call calibration sessions for Executives. - Provides actionable data to various internal support groups as needed. -...
-
Quality Auditor
4 days ago
Mohali, India Bridging Technologies Full timeBridging Technologies is hiring for **Quality Auditor-** **Experience**:Minimum 1 Year **Location**: Mohali **Responsibilities and Duties** - Performs call monitoring and provides feedback to the Executives. - Uses a quality monitoring data management system to compile and track performance at team and individual level. - Coordinates and facilitates call...
-
Quality Auditor Bpo
2 days ago
Mohali, Punjab, India ZAPBUILD TECHNOLOGIES Full time**Job description**: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer...
-
Quality Auditor
6 hours ago
Mohali, India Virtual Oplossing Pvt. Ltd. Full timeNeed immediate Joiners Exceptional listening and Comm skills. **3 Years minimum experience** as QA **Qualification**: - Graduates **Salary**:Good hike on current salary **Role**:Customer Success, Service & Operations - Other **Industry Type**:BPO / Call Centre **Functional Area**:Customer Success, Service & Operations **Employment Type**:Full Time **Key...