Call Quality Auditor

**Job description** **Job Title**:Calling Auditor (Entry-Level) **Company**:NyxGen Transitions **Shift**:6:00PM - 3:00AM (Night Shift) **Experience**:Freshers (0-6months) **Salary**: Competitive + Cab Facility **About NyxGen Transitions**: NyxGen Transitions is a fast-growing IT and Logistics company. We specialize in software development and software...

Bridging Technologies is hiring for **Quality Auditor** **Experience**:Minimum 2 Years in voice process **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and...

**Key Responsibilities** **Required Qualifications** - Educational Qualification: Graduate & above **2-3 years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains** Hands-on experience using Rilla, Dialpad, or similar call audit tools **Proficient in Excel/Google Sheets and dashboard preparation for...

Bridging Technologies is hiring for **Quality Analyst** **Experience**:Minimum 2 Years in voice process **Location**: Mohali **Responsibilities and Duties** Performs call monitoring and provides feedback to the Executives. Uses a quality monitoring data management system to compile and track performance at team and individual level. Coordinates and...

Bridging Technologies is hiring for **Quality Auditor-** **Experience**:Minimum 2 Years **Location**: Mohali **Responsibilities and Duties** - Performs call monitoring and provides feedback to the Executives. - Uses a quality monitoring data management system to compile and track performance at team and individual level. - Coordinates and facilitates call...

**Responsibilities and Duties** - Performs call monitoring and provides feedback to the Executives. - Uses quality monitoring data management system to compile and track performance at team and individual level. - Coordinates and facilitates call calibration sessions for Executives. - Provides actionable data to various internal support groups as needed. -...

Job Description:We are looking for a candidate who is mature, understands the criticality of the job, and has the ability to speak persuasively. The candidate should have worked with the Quality Analysis of international calls, should have worked with different Quality Tools.Responsibilities and Duties:● Performs call monitoring and provides feedback to...

Bridging Technologies is hiring for Quality AuditorExperience: Minimum 2 Years in voice processLocation: MohaliJob Description:We are looking for a candidate who is mature, understands the criticality of the job, and has the ability to speak persuasively. The candidate should have worked with the Quality Analysis of international calls, should have worked...

Monitor, evaluate and score inbound calls against established quality assurance instruments and standards - Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards - Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication...

Experience: Minimum 2 years of experience in quality monitoring/auditing in an international BPO or contact center (preferably for a product-based company)Responsibilities and DutiesMonitor inbound and outbound calls, chats, and emails to evaluate agent performance against defined quality standards and customer service guidelines.Deliver timely,...