Turkish Customer Support Representative

7 days ago

Varna Ahmedabad Gujarat, India Helpware Full time

**About Us**:
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**What the Role is About**:
You will work for one of our global iGaming clients - a fast-growing company that brings entertainment to users across multiple platforms. The role requires a high level of communication, attention to detail, and a customer-first mindset.

**Responsibilities**:

- Become an expert on the product, understanding all the specifics of its features and functions.
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Create, update, or adjust customer accounts and process personal data accurately.
- Document and track customer interactions, issues, and resolutions in internal systems (CRM, ticketing tools).
- Escalate unresolved issues to Tier 2 support or other departments while maintaining ownership until resolution.
- Communicate technical concepts clearly to non-technical users.
- Suggest improvements based on customer feedback by converting it into feature requests.
- Keep internal and customer-facing knowledge bases up-to-date.
- Collaborate with colleagues and management to share best practices and support team goals.
- Perform other duties as assigned by Helpware and/or Client Management.

**Requirements**:

- **Fluent Turkish (C1-C2)** and **Intermediate English (B1+)** - both written and spoken.
- Ability to work independently and in a team-oriented environment.
- Strong problem-solving and communication skills.
- Comfortable with using online tools and working in CRM or ticketing systems
- Experience in Tech Support is a plus.
- Interest or experience in iGaming is a plus.

**We Offer**:

- Competitive compensation in **USD**
- **English lessons** to support your development
- Friendly team and inclusive culture
- Regular **corporate events** and team-building activities
- Opportunities for professional growth within a dynamic international environment

  • Customer Support Representative

    1 week ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge Technolabs is a customer-focused ecommerce company dedicated to delivering exceptional service. We are currently seeking a friendly and efficient Customer Support Representative to join our team and assist our valued customers. **R**esponsibilities**: - Address customer inquiries, concerns, and product-related questions effectively. -...

  • Customer Support Representative

    3 days ago

    Ramol, Ahmedabad, Gujarat, India Athflex private limited Full time

    Job description **Company Description** Athflex is an Indian startup athletic clothing and accessories brand based in Ahmedabad. The brand is dedicated to inspiring people in the fitness world and promoting creation and innovation. Athflex provides innovative and powerful clothing for athletes and fitness enthusiasts and aims to create a strong social...

  • Customer Support Representative

    2 weeks ago

    Ahmedabad, India Jaynik Eduserve Private Limited Full time

    We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. To be successful as a customer support representative,...

  • Customer Support Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Eclat Globlabiz LLP Full time

    ** Experience of e-commerce and websites like Shopify and Shiprocket. **Responsibilities**: 2) Understanding the business and products we offer and taking utmost care of representing the business to clients. 3) Handling queries of different platforms like our website, Amazon, etc 4) Taking care and co-ordinating with courier companies for getting...

  • Customer Support Representative

    3 days ago

    Ahmedabad, Gujarat, India Eclat Globlabiz LLP Full time

    ** Experience of e-commerce and websites like Shopify and Shiprocket. **Responsibilities**: 2) Understanding the business and products we offer and taking utmost care of representing the business to clients. 3) Handling queries of different platforms like our website, Amazon, etc 4) Taking care and co-ordinating with courier companies for getting...

  • Customer Support Representative

    3 days ago

    Ahmedabad, Gujarat, India Eclat Globlabiz LLP Full time

    ** Experience of e-commerce and websites like Shopify and Shiprocket. **Responsibilities**: 2) Understanding the business and products we offer and taking utmost care of representing the business to clients. 3) Handling queries of different platforms like our website, Amazon, etc 4) Taking care and co-ordinating with courier companies for getting...

  • Customer Support Representative

    7 days ago

    Surat, Gujarat, India insideFPV Ventures Private Limited Full time

    We are seeking a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative at **insideFPV**, you will be the primary point of contact for our valued customers, providing exceptional support and assistance. Your excellent communication skills, problem-solving abilities, and passion for customer...

  • Customer Support Executive

    1 day ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge is hiring for qualified Customer Support Executive representatives who will offer excellent customer support to end business clients.. Customer Support Executive Responsibilities: - Managing a team of representatives offering customer support. Overseeing the customer service process. Handle customer complaints, provide appropriate solutions and...

  • Customer Service Representative

    3 days ago

    Ahmedabad, Gujarat, India Devotion Corporate Services Full time

    Devotion Corporate Services is a dynamic organization committed to delivering exceptional service and innovative solutions. We are looking for a dedicated and customer-focused professional to join our team as a Customer Support Representative. **Key Responsibilities**: - Serve as the first point of contact for customer inquiries, resolving issues promptly...

  • Customer Support Representative

    19 hours ago

    Ahmedabad, Gujarat, India i-Sourcing Technologies P. L. Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Job Overview:We are looking for a Customer Support Representative to assist our clients with their queries and ensure a smooth customer experience. The ideal candidate will handle support requests through calls, emails, and chat while maintaining a positive and professional attitude.Key Responsibilities:Respond to customer inquiries via phone, email, and...