Turkish Customer Support Representative

4 days ago

Varna Ahmedabad Gujarat, India Helpware Full time

**About Us**:
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**What the Role is About**:
You will work for one of our global iGaming clients - a fast-growing company that brings entertainment to users across multiple platforms. The role requires a high level of communication, attention to detail, and a customer-first mindset.

**Responsibilities**:

- Become an expert on the product, understanding all the specifics of its features and functions.
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Create, update, or adjust customer accounts and process personal data accurately.
- Document and track customer interactions, issues, and resolutions in internal systems (CRM, ticketing tools).
- Escalate unresolved issues to Tier 2 support or other departments while maintaining ownership until resolution.
- Communicate technical concepts clearly to non-technical users.
- Suggest improvements based on customer feedback by converting it into feature requests.
- Keep internal and customer-facing knowledge bases up-to-date.
- Collaborate with colleagues and management to share best practices and support team goals.
- Perform other duties as assigned by Helpware and/or Client Management.

**Requirements**:

- **Fluent Turkish (C1-C2)** and **Intermediate English (B1+)** - both written and spoken.
- Ability to work independently and in a team-oriented environment.
- Strong problem-solving and communication skills.
- Comfortable with using online tools and working in CRM or ticketing systems
- Experience in Tech Support is a plus.
- Interest or experience in iGaming is a plus.

**We Offer**:

- Competitive compensation in **USD**
- **English lessons** to support your development
- Friendly team and inclusive culture
- Regular **corporate events** and team-building activities
- Opportunities for professional growth within a dynamic international environment

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