Operations & Sales Executive

7 days ago

Rajajinagar Bengaluru Karnataka, India Pikme Full time

**Business Operations Executive - Job Brief**

**Key Responsibilities**:
**Client Communication**
- Attend to inbound client calls with professionalism and empathy.
- Maintain a positive rapport and follow up regularly to ensure client satisfaction.

**Quotations and Proposals**
- Prepare customized quotations and tour proposals as per client requirements.
- Ensure all documents are accurate, well-presented, and sent in a timely manner.
- Maintain a database of templates for quick access and reuse.

**Vendor Coordination**
- Communicate with hotels, transport agencies, activity providers, and other vendors to confirm bookings and get the best deals.
- Ensure services are delivered as committed and troubleshoot any last-minute issues.

**Operations Support**
- Keep a detailed record of bookings, follow-ups, and service statuses.
- Coordinate between sales, clients, and operations team to ensure smooth handover and delivery.
- Handle any post-sales support or feedback collection.

**B2B Partnership & Travel**
- Meet with **B2B partners**, including travel agents, vendors, and corporate clients to maintain strong professional relationships.
- Represent the company in meetings, trade shows, or field visits when required.
- Travel locally or outstation to oversee ground operations, inspect services, or resolve operational concerns in real time.

**Additional Skills and Attributes**:

- Strong organizational and multitasking skills.
- Attention to detail with a service-oriented mindset.
- Good written and verbal communication in English and local language(s).
- Problem-solving attitude and ability to think on the feet during emergencies.
- Basic negotiation skills to manage vendors effectively.
- Willingness to travel as per operational requirements.
- Ability to work under pressure and meet deadlines.

**Tools & Software Knowledge Required**:

- **CRM tools** (Zoho, HubSpot, or similar) - for client tracking and follow-up
- **MS Office or Google Workspace** (Docs, Sheets, Slides) - for documentation and proposals
- **WhatsApp Business / WhatsApp Web** - for client chat and coordination
- **Basic Canva or Photoshop** - for quick proposal design (optional, preferred)
- **Online travel booking portals/tools** - for hotel, air, or transport reservations
- **Cloud tools** like Google Drive or Dropbox - to store and manage files

**Computer Knowledge Required**:

- Proficiency in using **Windows** or **macOS** systems
- Internet browsing skills for **research and vendor sourcing**:

- Familiarity with online tools like **Zoom, Google Meet, Microsoft Teams**, etc.
- Experience in **data entry, file management**, and document organization

Pay: ₹20,000.00 - ₹40,229.09 per month

**Benefits**:

- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off

**Experience**:

- Field sales: 1 year (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

**Speak with the employer**
+91 8088379983

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