Call Centre Operator
5 days ago
Handle inbound and outbound calls with professionalism and efficiency, ensuring a high-quality client experience.
'¢ Provide clear and detailed information about the company's hardware and software solutions.
'¢ Address client inquiries, resolve issues, and provide guidance on product usage, features, and benefits.
'¢ Build and maintain strong relationships with business clients across Asia and the Middle East by understanding their needs and ensuring satisfaction.
'¢ Serve as a liaison between clients and internal teams, facilitating communication with the technical support team for advanced issues and the sales team for up-selling and cross-selling opportunities.
'¢ Record and update client interactions and feedback in the company's CRM system to maintain accurate and up-to-date records.
'¢ Stay updated on the latest product developments, market trends, and industry best practices to effectively assist clients.
'¢ Collaborate with internal departments to ensure smooth operations and continuous improvement of the client experience.
**Job Types**: Full-time, Permanent
Pay: ₹8,668.54 - ₹15,726.77 per month
Schedule:
- Day shift
**Language**:
- Hindi (preferred)
Work Location: In person
Application Deadline: 15/02/2025
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