Survey Operations

2 days ago

Chennai Tamil Nadu, India Pepup HR Full time

**PEPUP HR CONSULTING PVT LTD**

**Job Profile: Survey Operations (Call Centre)**

**Job Type**: Full Time (WFO)

Location: Chennai, Tamil Nadu

Joining: Immediate (within 7 days of selection)

**ABOUT JOB**:

- As a Survey Operations Executive, you will be responsible for managing daily operations, ensuring a smooth flow of outbound calls, and maintaining a high level of Quality standard.
- You will oversee the performance of the call agents, provide guidance, and implement best practices to enhance efficiency of the Calls.
- The role requires you to work effectively in a dynamic and challenging environment, coordinating with internal teams for process improvements.
- This position requires a strong focus on monitoring call metrics, handling escalations, and meeting service level targets.

**JOB RESPONSIBILITIES**:

- Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards.
- Monitor call metrics, such as average handling time and take corrective actions when necessary.
- Handle escalated calls, resolve issues, and provide a superior level of service.
- Provide regular feedback and coaching to call agents to improve their performance and Call handling skills.
- Collaborate with internal teams to streamline processes and implement strategies for operational excellence.
- Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards.

**REQUIRED QUALIFICATIONS**:

- Bachelor's degree in any field with a minimum of 1-2 year of experience.
- An excellent listening and communication skills is must, both verbal and written, in Tamil (mandatory)
- Proficiency in MS Excel and Word.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- Tamil (required)

Work Location: In person

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