Call Centre Agent

4 days ago

Velachery Chennai Tamil Nadu, India True Talents Consulting Pvt Ltd Full time

**Role**:Call Centre Agent

**Experience**:Fresher

**Salary**:15k Per month

**Contact no**:9566748573

At Agno Intel, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns.

We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls.

This person will handle a variety of **important supportive tasks, providing answers, insights, instructions, and assistance for purchases**.

**As the voice of our company, the** **call center representative must possess excellent communication and interpersonal skills,**

**as well as be enthusiastic about helping consumers and driving their satisfaction.**

**Objectives of this role**
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency

**Responsibilities**
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements

**Required skills and qualifications**
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively

**Preferred skills and qualifications**
- Expertise in conflict resolution
- Experience in customer sales

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call cent agent: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9566748573

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