CRM - Service

**Responsibilities**: **CRM - Service** 1. Ensure customer delight at all level to improve CSI result. 2. Monitor Pickup & drop activity on daily basis. 3. Monitor daily calling and appointment taken, appointment turnup and individual CRE performance. 4. Monitor PSF complaint and counter measures to avoid dissatisfaction. 5. Home visit to critical...

**Responsibilities**: **CRM** 1. Ensure customer delight at all level to improve CSI result. 2. Monitor Pickup & drop activity on daily basis. 3. Monitor daily calling and appointment taken, appointment turnup and individual CRE performance. 4. Monitor PSF complaint and counter measures to avoid dissatisfaction. 5. Home visit to critical customer....

**Role**: Manage incoming Interactive Voice Response (IVR) calls effectively, ensuring customers are directed to the right department and their queries are resolved promptly. - **Responsibilities**: - Configuring the IVR system to route calls based on customer requirements (e.g., complaints, inquiries, and service requests). - Monitoring IVR logs to ensure...

**Job Profile - CRM Service** **Job: - ** Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales and service organization. Managing employees and controlling business processes in own area of...

Designation : Customer Care Manager - Sales Job Location : Bhawani Peth, Pune Skills Required : Language : English, Hindi, Marathi Job Role: Job Summary: As a Customer Relation Manager you are fully responsible for planning & execution of all CRM activities to ensure highest level of customer satisfaction and customer retention. You ensure that predefined...

**CRM**: **Key Responsibilities**: - **1. CRM System Management**- Maintain and update customer databases to ensure accuracy and efficiency. - Utilize CRM software (e.g., Salesforce, HubSpot, Zoho) to track customer interactions and sales activities. - Automate workflows to streamline customer engagement and improve efficiency. - **2. Customer Engagement &...

A **Customer Service Executive (CSE)** plays a crucial role in providing an interface between the customers and the client company. **Responsibilities and Duties**: The responsibilities & duties of a **Customer Service Executive (CSE)** **would be: - To handle the customer queries and escalations systematically, providing them the best solutions. - New...

Job profile: Salary Cap : 6 Lacs - 7 lacs Should have minimum 3 years experience in shipping industry, with job responsibilties as under: 1. Maintaining customers focus on all times and answering to customer’s enquiries using the company’s standard guidelines. 2. Handle client principal queries, answer general inquiries and complaints 3. Taking...

**Key Responsibilities**: - Manage and update the customer database (CRM system) with accurate client information, inquiries, service requests, and feedback. - Act as the first point of contact for customer inquiries related to HVAC products, services, AMC renewals, and complaint resolution. - Coordinate between customers, sales teams, service technicians,...

**Greetings from Nexus...!!!** We are urgently looking for **CRM-MS 365** for one of the **Manufacturing Industry** at **Pune location**. **Location**:Pune Camp Road **Experience**:5-7 yrs **Qualification**:Graduate/Postgraduate in Computer stream **Days of working: -**12 days of work from office [Hybrid] - Implement and deploy Microsoft Dynamics CRM as...