CRM (Pune)

1 day ago


Pune Maharashtra, India Lexlegis AI Full time

**CRM**:
**Key Responsibilities**:

- **1. CRM System Management**- Maintain and update customer databases to ensure accuracy and efficiency.
- Utilize CRM software (e.g., Salesforce, HubSpot, Zoho) to track customer interactions and sales activities.
- Automate workflows to streamline customer engagement and improve efficiency.
- **2. Customer Engagement & Relationship Management**- Develop and implement customer retention strategies to enhance loyalty.
- Assist in resolving customer queries, ensuring timely and effective responses.
- Personalize customer interactions based on data insights to improve satisfaction and retention.
- **3. Data Analysis & Reporting**- Analyze customer data to identify trends, preferences, and areas for improvement.
- Generate CRM reports to track customer engagement, sales performance, and campaign effectiveness.
- Provide insights and recommendations for enhancing customer experience.
- **4. Marketing & Campaign Coordination**- Segment customer lists and develop targeted communication strategies.
- Work closely with the marketing team to align CRM efforts with broader business objectives.
- **5. Process Improvement & Collaboration**- Identify gaps in customer interactions and suggest improvements in CRM processes.
- Collaborate with sales, customer service, and product teams to ensure a seamless customer journey.
- Stay updated with the latest CRM trends and technologies to enhance system performance.
- ** Qualifications**:

- Bachelor's degree in Business, Marketing, IT, or a related field.

**Experience**:

- 1-3 years of experience in CRM, customer service, or sales support.

**Skills Required**:

- Proficiency in CRM software (e.g., Pipedrive, Salesforce, Zoho, HubSpot, Microsoft Dynamics).
- Strong data analysis and reporting skills.
- Excellent communication and relationship management abilities.
- Attention to detail with strong organizational and time-management skills.



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