Executive CRM
2 weeks ago
Managing incoming phone calls, addressing customer inquiries, and providing
information(Voice Process).
- Identifying and assessing customers' needs through verbal communication.
- Meeting personal and team targets for sales and call-handling quotas.
- Handling customer complaints, providing solutions, and ensuring resolution
for orders, exchanges, and refunds.
- Keeping records of customer interactions and maintaining documentation.
- Following communication procedures, guidelines, and policies.
- Engaging customers through phone calls to enhance their overall experience.
**Skills**:
- Excellent verbal communication skills.
- Ability to handle phone inquiries and provide effective solutions.
- Goal-oriented with a focus on achieving sales targets.
- Good record-keeping and documentation skills.
- Familiarity with CRM software and phone communication systems.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Pune, Maharashtra (required)
Ability to Relocate:
- Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9890573384
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