CRM Executive

5 days ago

Peth Pune Maharashtra, India HR Speaks Full time

**Key Responsibilities**:

- Manage and update the customer database (CRM system) with accurate client information, inquiries, service requests, and feedback.
- Act as the first point of contact for customer inquiries related to HVAC products, services, AMC renewals, and complaint resolution.
- Coordinate between customers, sales teams, service technicians, and back-office teams to ensure smooth scheduling and execution of services.
- Track sales leads, generate quotations, and follow up with clients to drive conversions and AMC (Annual Maintenance Contract) renewals.
- Send timely service reminders, maintenance schedules, and payment follow-ups to customers.
- Maintain detailed records of customer interactions, service visits, and outcomes to help improve service quality.
- Assist in preparing CRM-related reports such as inquiry status, service logs, customer satisfaction ratings, and revenue tracking.
- Identify opportunities to upsell additional services, maintenance packages, or new HVAC solutions to existing customers.
- Handle customer escalations professionally and coordinate with concerned teams to resolve issues promptly.
- Handle Accounts Receivable with respect to collection of Invoice amounts from the customers.

**Requirements**:

- Graduate in Business Administration, Marketing, or related fields.
- 1-3 years of experience in a CRM, Customer Service, or Sales Support role.
- Experience in HVAC, Engineering, Facility Management, or a technical service industry is an advantage.
- Strong communication and interpersonal skills (both verbal and written).
- Customer-oriented attitude with excellent problem-solving ability.
- Good understanding of CRM software/tools (Zoho CRM, Salesforce, or similar).
- Basic knowledge of HVAC systems, service contracts, and related technical aspects is preferred
- Strong organizational skills and ability to multitask under tight deadlines.
- Proficient in MS Office (Excel, Word, Outlook).

**Salary & Work Details**:

- Working Schedule: 6 days a week.
- Office Timings: 09:00 AM - 6:30 PM**.**

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your current location?
- What is your notice period?
- What is your current CTC?

Work Location: In person

  • CRM Executive

    20 hours ago

    Narayan Peth, Pune, Maharashtra, India Nirmite Enterprises Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Manage and update the customer database (CRM system) with accurate client information, inquiries, service request, and feedback.Coordinate between Customer, sales team, back office team, service technicians to ensure smooth scheduling and execution of services.Track sales leads, generate quotations, and follow up with clients.Send timely service reminders,...

  • CRM Executive

    2 weeks ago

    Pune, Maharashtra, India Parth Developer Full time

    URGENTLY HIRING **CRM EXECUTIVE** **ONLY** THE CANDIDATES FROM **CONSTRUCTION INDUSTRY TO APPLY** JOB DESCRIPTION: - Customer Onboarding & Documentation - Customer Communication, Engagement & Experience. - Payment Collection & Follow-up. - Customer Issue Resolution. - Customer Feedback & Satisfaction. - Project Handover & Possession. - Customer Database...

  • CRM Executive

    2 weeks ago

    Wakad, Pune, Maharashtra, India Kishor Developers. Full time

    Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - Make sure the customer database is correctly segmented in order to target marketing activities appropriately - Collaborate with IT on defining the capabilities and driving the implementation of the...

  • CRM Executive

    1 day ago

    Mundhwa, Pune, Maharashtra, India Mahalaxmi Group Full time ₹ 4,80,000 per year

    Job Description – CRM ExecutiveCompany: Mahalaxmi GroupLocation: Zen Astral, Keshav nagarIndustry: Real EstateAbout UsMahalaxmi group is a dynamic real estate organization committed to delivering high-quality housing solutions with a focus on customer satisfaction. We aim to create exceptional experiences for our clients while maintaining professionalism,...

  • CRM Executive

    1 day ago

    Mundhwa, Pune, Maharashtra, India Mahalaxmi Group Full time

    **Job Description - CRM Executive** **Company**: Mahalaxmi Group **Location**: Zen Astral, Keshav nagar **Industry**: Real Estate **About Us** Mahalaxmi group is a dynamic real estate organization committed to delivering high-quality housing solutions with a focus on customer satisfaction. We aim to create exceptional experiences for our clients while...

  • Crm Executive

    1 week ago

    Pune, India White Force Full time

    Job description CRM Executive (FITTR) Job Responsibilities: • Assist in developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs. • Support the CRM team in executing WhatsApp, Email, SMS, and Push Notifications marketing campaigns by coordinating with Digital Graphic Designers and...

  • CRM Executive

    2 weeks ago

    Kharadi, Pune, Maharashtra, India Pristine Developer Full time

    CRM Executive** **Customer Relationship Management Executive** **Company Name: - Pristine Developer** **Roles**: A Customer Relationship Management Executive you will be responsible for maintaining and enhancing relationships with valued customers. As a key liaison between construction sites and customers, you will play a vital role in ensuring customer...

  • CRM Executive

    7 days ago

    Kharadi, Pune, Maharashtra, India Pristine Developer Full time

    CRM Executive** **Customer Relationship Management Executive** **Company Name: - Pristine Developers** **Roles**: A Customer Relationship Management Executive you will be responsible for maintaining and enhancing relationships with valued customers. As a key liaison between construction sites and customers, you will play a vital role in ensuring customer...

  • CRM Executive

    2 weeks ago

    Deccan Gymkhana, Pune, Maharashtra, India Mittal Brothers Pvt Ltd Full time

    Job Overview: The CRM Executive is responsible for managing and enhancing relationships with customers, ensuring high levels of customer satisfaction, and driving customer retention and sales growth. The role involves implementing CRM strategies, managing CRM systems, and analyzing customer data to optimize the customer experience. Key...

  • Crm Executive

    4 weeks ago

    Pune, India Purple Construction Pvt. Ltd. Full time

    Job Title: CRM Executive Job Summary: We are looking for a motivated CRM Executive with 2 - 4 years of experience to manage and enhance our customer relationship processes. The role involves handling leads, maintaining the CRM system, coordinating with sales & marketing, and ensuring a seamless customer experience. Key Responsibilities: Manage and maintain...