Customer Support Executive

1 week ago

Mumbai, India Jobsure HR Full time

A Customer Support Executive, or CSE, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

**Responsibilities**

**Customer Service Responsibilities list**:

- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

Shift: Day shift
Location: Andheri east
Salary upto 25k
For more information**:8655446774**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹25,203.65 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Mumbai Suburban, Maharashtra (required)

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 8655446774

  • Customer Service Executive

    1 week ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Support Executive

    2 days ago

    Mumbai, India Acyuta Technologies Pvt Ltd Full time

    We are seeking a dynamic and highly motivated Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing outstanding customer service and technical support to our customers. You will be a key member of our team, working to ensure that customers have a positive and enjoyable experience with our products...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Accurex Biomedical Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAccurex Biomedical Pvt. Ltd. is a renowned Indian manufacturer and marketer in the diagnostic industry, specializing in Clinical Chemistry products. With over 35 years of experience, Accurex is known for its high-quality and accurate diagnostic solutions. The company's vision is to provide quality healthcare products at affordable prices,...

  • Customer Support Executive

    6 days ago

    Mumbai, India Acyuta Technologies Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. **Customer Support Executive Requirements**: - A bachelor’s degree in administration or a related...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Rigved Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Dear Candidates,We are hiring for the position of "Customer Support Executive" Kindly find below details.Payroll Company Name : Rigved Technologies  )Client : NEML Job Location : Kanjurmarg MumbaiExperience Required : 1+Years Job Title : Customer Support ExecutiveEmployment Type : ContractualAbout the Role:We are seeking two Customer Support...

  • Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India HEALTHCELL SERVICES PRIVATE LIMITED Full time

    Company Description HEALTHCELL SERVICES PRIVATE LIMITED is a & health care company based in Mumbai, Maharashtra, India. Role Description This is a full-time on-site role for a Customer Support Executive (Night Shift) located in Mumbai. The Customer Support Executive will be responsible for providing excellent customer service, handling customer inquiries...

  • Customer Support Executive

    1 week ago

    Mumbai, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive (freshers are also welcome),** **Location - Mumbai (Lower Parel / Currey Road).** **Responsibilities**: - Responsible for developing new Customer Support Executives. - Taking mock trainings and QA of the team. - Provide individual and team coaching and conduct Training need analysis. - Provide soft skills...

  • Customer Support Executive

    7 days ago

    Mumbai, India SellPro Commerce Full time

    We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. **Responsibilities**: - Identify customer needs and help customers use...

  • Customer Support Executive

    1 day ago

    Mumbai, Maharashtra, India Valueadd Softtech and Systems Pvt Ltd Full time

    Experience 1-2 years Job Summary We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive The ideal candidate should be a fresher or have up to 2 years of experience in customer service or a related field As a Customer Support Executive you will play a crucial role in providing excellent customer service...

  • Executive - Customer Support

    1 week ago

    Mumbai, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: - Respond to customer inquiries and provide timely and accurate resolutions to their issues or concerns. - Handle customer complaints and ensure they are resolved in a professional and satisfactory manner. - Collaborate with cross-functional teams to address customer needs and...