Desktop Support Technician

5 days ago

Mumbai, India YouGov Full time

Company Description

YouGov is an international research data and analytics group.
We help the world’s most recognised brands, media owners and agencies to plan, activate and track better marketing activities. As pioneers of online market research, we have been building an ever-growing source of consumer data for the past twenty years. Creating the richest and most complete understanding of your customers’ complex lives. We call it living data.
We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do. Unlike our competitors, we understand how opinions and trends change from day-to-day, week-to-week and year-to-year. That’s why we have built a platform that gets you right to the source for reliable, accurate data that reflects the reality of a complicated world. Imagine if you could know what 17 million+ people in over 55 markets were thinking now? Or last week? And do so again and again? That’s why we’re different.
Rather than commissioned research that’s already out-of-date by the time it reaches someone’s inbox, our data is alive. So, no matter how quickly things change, our clients are always in the know.
YouGov. Living Consumer Intelligence.

**Job Description**:

- Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.
- Migration and Deployment of Desktops and laptops build as per company standards.
- Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
- Supporting desktop maintenance, security maintenance, including virus updates and patch management
- Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
- Good logical ability & time management skills
- Smart approach towards incident management
- The ability to communicate with overseas customers and problem solving ability by using remote tools like Skype for Business, Web Ex etc

**Qualifications**:
Educated to degree level or holds a professional qualification. Advanced knowledge and experience of Microsoft Windows 10 operating systems. Advanced knowledge and experience of all Microsoft Office suites in particular Office 2019/365 Apps for Enterprise. Advanced knowledge and experience with Microsoft Active Directory, Group Policy and Microsoft Exchange. Working knowledge of Office 365 administration. Working knowledge of service desk ticketing software. Basic knowledge of MacOS.

Additional Information

The following experience would be a benefit: Experience with security (i.e. anti-virus, firewall, secure configuration, vulnerability assessment and patch management) solutions. Experience working with or using a mobile device management systems like InTune. Experience with Zoom or Teams. Experience working with a virtual desktop environments (i.e. VMWare View). Experience with server virtualisation (i.e. VMWare or HyperV). Experience with TCP/IP, DNS, Wi-Fi and LAN concepts. Location: Goregaon, Mumbai Work Timings: rotational shift - Monday to Friday.

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