Desktop Support Technician

3 days ago

Andheri Mumbai Maharashtra, India Shoreability Full time

We are seeking a proficient Desktop Support Engineer (Levels 1 & 2) to join our vibrant and fast-paced IT team. This position is integral to our mission of delivering exceptional technical support and ensuring smooth IT operations.

**Key Responsibilities**:

- Provide 1st and 2nd line support in collaboration with the Senior Desktop Support Engineer and IT team.
- Respond to support inquiries through CRM and by phone, ensuring prompt and efficient resolution of issues.
- Log new incidents, maintain and update asset information in the CRM, and escalate complex issues to 3rd line support as needed.
- Address endpoint security events, such as managing Malware and Anti-Virus interventions.
- Assist the senior IT team in implementing IT projects effectively.

**Requirements & Key Skills**:

- Proven experience managing and troubleshooting Server/Desktop/O365/Azure/Active Directory, and backup software.
- Strong background in an IT helpdesk environment with a track record of outstanding customer service.
- Excellent communication skills, able to convey information clearly and concisely to both internal and external stakeholders.
- Good understanding of networking principles.

If you are an experienced Technical Support Engineer seeking a challenging role in a dynamic Infrastructure function, we encourage you to apply.

**Job Details**:

- Job Type: Permanent
- Salary: Starting from ₹19,000 per month
- Schedule:

- Day shift
- Evening shift
- Monday to Friday

Shift:

- Evening shift
- Morning shift
- Rotational shift
- UK shift

Work Days:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Windows Desktop Support: 3 years (required)
- IT: 4 years (required)

**Location**:

- Andheri, Mumbai, Maharashtra (required)

Work Location: In person

Expected Start Date: 01/10/2024

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