Desktop Support Engineer L2

1 week ago


Mumbai, India Pes Hr Services Full time

Job Description We are seeking a skilled Desktop Support Engineer L2 to provide advanced technical support to our users. The ideal candidate will have a strong background in troubleshooting hardware and software issues, ensuring a seamless technical experience for our employees. Responsibilities - Provide technical support to end-users for hardware and software issues. - Troubleshoot and resolve desktop, laptop, and peripheral problems. - Install, configure, and maintain operating systems and applications. - Assist with network connectivity issues and printer troubleshooting. - Document support requests and resolutions in the ticketing system. - Collaborate with other IT teams to ensure timely resolution of issues. - Train users on new hardware and software as needed. Skills and Qualifications - 2-6 years of experience in desktop support or a related field. - Strong knowledge of Windows operating systems (Windows 10/11) and Mac OS. - Experience with troubleshooting hardware issues including desktops, laptops, and peripherals. - Familiarity with Active Directory and user account management. - Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP). - Proficiency in Microsoft Office Suite and other common software applications. - Excellent communication and interpersonal skills to interact with users effectively. - IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) are a plus.



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