Desktop Support L2

2 days ago

Mumbai, India 2COMs Full time

Desktop Engineer (L2) | FMS Engineer
The Desktop Support Technician is responsible for tracking, resolving and escalating
- incidents to ensure the highest levels of availability and adherence to service level
- agreements. Accountable for the technical and operational overview of Endpoints and
- constructed. This includes monitoring, correcting, and troubleshooting day-to-day issues
- an operations role as determined and scheduled by operations documentation.
- Job Responsibilities
- Sr.

Responsibility

Results Expected / Target

% of

- time

- spent

1

Governance

Provides information for Inventory

- Management.

10.00 %

2

Programs and Projects

Assisting various teams in executing

- Endpoint related deployments.

10.00 %

3

Service Delivery
Independently generates solutions
based on analytical, technical skills

- and business knowledge. Mentor and

- train other team members
Assist internal office staff with
training on Desktop products,

- including orientation on technical

- services, which include operating

- network procedures
Ensure the highest levels of
availability and adherence to service

- level agreements.
Mentoring FMSs teams unresolved
issues

30.00 %

4

Service Support
Problem solving Capability in IBM,

40.00 %
-Sr.

Responsibility

Results Expected / Target

% of
-time

**Job Information**:
Salary

**100000 - 300000**
***

Work Experience

**Experienced**
***

City

**Mumbai**
***

State/Province

**Maharashtra**
***

Country

**India**
***

Industry

**Customer Service**
***

Zip/Postal Code

**400004

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