IT Support Engineer

3 weeks ago

Mumbai, India TECEZE Full time

Job Title: IT Support Engineer – L2 Location: MumbaiExperience: 4–10 YearsAvailability: Immediate JoinerJob OverviewWe are seeking a skilled IT Support Engineer (L2) to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to interact confidently with senior leadership and multiple stakeholders.This position requires a proactive, reliable professional who can manage end-user support efficiently while maintaining high standards of customer service.Key ResponsibilitiesTechnical Support & TroubleshootingProvide L2-level support for desktop and laptop hardware and software issues.Diagnose and resolve problems related to operating systems, applications, and network connectivity.Offer both remote and on-site assistance to end-users.Incident & Request ManagementReceive, log, and prioritize support tickets.Ensure timely resolution of incidents or escalate to higher support levels when required.System Maintenance & UpgradesInstall, configure, and update operating systems, software applications, and device drivers.Perform regular hardware maintenance, upgrades, and replacement of faulty components.User Support & TrainingSupport end-users with day-to-day IT issues.Provide user guidance and basic training for applications and tools.Documentation & ReportingMaintain accurate records of incidents, resolutions, and IT assets.Create and update knowledge base articles and user guides.Security & ComplianceEnsure compliance with organizational IT security policies.Apply necessary patches, updates, and antivirus measures across systems.Collaboration & Stakeholder ManagementWork closely with internal IT teams and other departments to resolve cross-functional issues.Support VIP users, senior leadership, and board meetings with reliable and prompt assistance.Continuous ImprovementIdentify recurring issues and recommend process enhancements to improve efficiency and service quality.Key Skills and AttributesStrong communication skills , capable of confidently interacting with senior leadership.Excellent stakeholder management and coordination abilities.Proactive, dependable, and hands-on approach to problem-solving.Awareness of AI tools, IT security practices , and proficiency in MS Office Suite (especially Outlook) .Qualifications & RequirementsEducation: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).Experience: 4–10 years of experience in IT support, with expertise in desktop/laptop troubleshooting.Technical Proficiency:Windows and macOS operating systemsMicrosoft Office SuiteRemote desktop tools and helpdesk systemsCommon desktop/laptop hardware componentsCertifications (Preferred): CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.Soft Skills: Strong analytical ability, excellent customer service orientation, and team collaboration skills.

  • Desktop Support Engineer

    7 days ago

    Mumbai, Maharashtra, India Bharat IT Services Limited Full time ₹ 1,44,000 - ₹ 3,00,000 per year

    Company DescriptionBharat IT Services Ltd. is a leading CMMI-Level-3 certified IT service and sales company with over 28 years of experience and a presence in more than 140 locations across India. We offer a comprehensive range of IT solutions, including computer maintenance, facility management, software development, cloud computing, GIS solutions, hosting...

  • Remote Support Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 40,00,000 - ₹ 60,00,000 per year

    Remote (Desktop) Support EngineerProvide call resolution remotely & next level Technical to RIM L1 & SD team.Monitor the ticketing tool for open and pending tickets, Track cases until resolution.End User support & Assistance (Answering queries related to application features and usage).Escalate the application / logic related problems to respective...

  • It Support Engineer

    3 weeks ago

    Mumbai, Maharashtra, India DYNE IT Services Full time

    Overview We are seeking a proactive and technically skilled IT Support Engineerto serve as the primary on-site technical point of contactfor our client supporting all options trading technology systems The ideal candidate will combine strong technical proficiency with excellent client-facing and problem-solving abilities Key Responsibilities On-Site...

  • Automation Application Support

    7 days ago

    Mumbai, Maharashtra, India Brennan IT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Automation Application Support Engineer Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by...

  • Calibration Engineer

    4 weeks ago

    Mumbai, India Tek Support Full time

    Position: Calibration Engineer (Medical Device)Experience Required: 10+ Years in Calibration, Measurement & Control SystemsMode: Remote / Part-timePosition SummaryWe are seeking an experienced Calibration Engineer – Technology Trainer with 10+ years of expertise in calibration, measurement systems, and quality standards. The role involves delivering...

  • Calibration Engineer

    4 weeks ago

    Mumbai, India Tek Support Full time

    Position: Calibration Engineer (Medical Device)Experience Required: 10+ Years in Calibration, Measurement & Control SystemsMode: Remote / Part-timePosition SummaryWe are seeking an experienced Calibration Engineer – Technology Trainer with 10+ years of expertise in calibration, measurement systems, and quality standards. The role involves delivering...

  • DBA Support Administrator

    7 days ago

    Mumbai, Maharashtra, India Brennan IT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DBA Support Administrator Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our True...

  • Calibration Engineer

    4 weeks ago

    Mumbai, India Tek Support Full time

    Position: Calibration Engineer (Medical Device) Experience Required: 10+ Years in Calibration, Measurement & Control Systems Mode: Remote / Part-time Position Summary We are seeking an experienced Calibration Engineer – Technology Trainer with 10+ years of expertise in calibration, measurement systems, and quality standards. The role involves delivering...

  • Video Conference Support

    2 weeks ago

    Mumbai, Maharashtra, India Global IT Family Full time

    Hiring**:Video Conference Support Engineer** Location**:[Mumbai/ Pune/ Gurugram/ Bangalore]** Experience**:Minimum 2 years** - We are looking for a Video Conference Support Engineer with hands-on experience in managing and supporting platforms like Zoom, MS Teams, Google Meet, and WebEx. - The role involves setting up, troubleshooting, and ensuring smooth...

  • Senior Manager

    2 weeks ago

    Mumbai, India YO IT CONSULTING Full time

    Job Title : Senior Manager-End User ComputingLocation : MumbaiExperience : 12 -18 yearsWork Mode : 5 Days (WFO)Must Haves : - Managing EUC or desktop support teams- Microsoft Windows, macOS, M365- Endpoint management platforms- Service Desk Management- Asset Management (Hardware or Software)Role Overview : The Senior Manager - End User Computing (EUC)...