Senior Manager

3 weeks ago

Mumbai, India YO IT CONSULTING Full time

Job Title : Senior Manager-End User ComputingLocation : MumbaiExperience : 12 -18 yearsWork Mode : 5 Days (WFO)Must Haves : - Managing EUC or desktop support teams- Microsoft Windows, macOS, M365- Endpoint management platforms- Service Desk Management- Asset Management (Hardware or Software)Role Overview : The Senior Manager - End User Computing (EUC) Support is responsible for leading and managing the team that delivers high-quality support and services for all end-user computing needs across the organization. This role ensures smooth operation, high availability, and a user-focused approach to EUC services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), and collaboration tools.Key Responsibilities : Team Leadership & Strategy : - Lead and manage the EUC support team (technicians, engineers, analysts).- Define and implement EUC strategy, aligned with overall IT and business objectives.- Set KPIs and performance standards for EUC support services.Service Delivery : - Oversee day-to-day operations of EUC support across global/regional offices.- Ensure timely resolution of incidents, service requests, and escalations.- Manage software and hardware lifecycles, including procurement, deployment, and & Tools Management : - Drive improvements in endpoint management (SCCM, Intune, Manage Engine, etc.).- Maintain and evolve compliance tools platforms and endpoint security measures.- Standardize EUC environments to reduce complexity and improve user experience.Stakeholder Management : - Act as the point of contact for senior stakeholders regarding EUC support.- Regularly review service feedback and identify opportunities for improvement.- Manage vendor relationships and service contracts related to EUC tools and services.- Manage client escalations and have regular connect with the client.- Daily, Weekly, Monthly and Quarterly review with client.Compliance & Security : - Ensure EUC solutions are compliant with organizational policies and regulatory standards and meet client ask SLA- Collaborate with Information Security teams to ensure robust endpoint protection.Innovation & Continuous Improvement : - Keep up with emerging trends and technologies in EUC.- Lead initiatives to modernize the EUC landscape (e.g., Windows Autopilot, zero-touch deployment, automation, self-heal etc.,).- Implement automation to reduce manual support tasks and improve efficiency.Required Qualifications : - 10+ years of experience in IT, managing EUC or desktop support teams.- Deep knowledge of Microsoft Windows, macOS, M365, Compliance tools, and enterprise mobility.- Hands-on experience with endpoint management platforms like Intune, SCCM, Manage Engine- Strong understanding of ITIL framework; ITIL certification is a plus.- Proven experience in managing large-scale device deployments and refresh cycles. (ref:hirist.tech)

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