
Desktop Support Engineer L2
5 days ago
Key Responsibilities
- Provide L2 technical support for desktops, laptops, printers, and peripherals (Windows & macOS).
- Diagnose and resolve hardware, software, OS, and network issues.
- Manage user profiles, permissions, and group policies in Active Directory.
- Configure and troubleshoot Outlook, Office 365, VPNs, and remote access tools.
- Handle system upgrades, imaging, and OS installations.
- Support users on LAN/WAN connectivity, IP configuration, and basic switch/router issues.
- Ensure endpoint security and antivirus updates are properly implemented.
- Coordinate with L3/network teams for escalation and resolution of complex issues.
- Maintain IT inventory and incident records in ticketing tools (ServiceNow, ManageEngine, etc.).
- Follow ITIL best practices and ensure timely ticket closure within SLA.
Required Skills & Qualifications
- Bachelor's degree or diploma in Computer Science, Information Technology, or related field.
- 2–4 years of experience as a Desktop Support Engineer / IT Support Engineer (L2 level).
- Strong knowledge of:
- Windows 10/11, MS Office 365, Outlook configuration
- Active Directory, DHCP, DNS, GPO
- Remote desktop tools (AnyDesk, TeamViewer, RDP)
- Good understanding of network fundamentals (TCP/IP, VPN, LAN/WAN).
- Experience with ticketing tools and asset management systems.
- Strong troubleshooting and customer-handling skills.
- Immediate joiners preferred.
Job Types: Full-time, Permanent
Pay: ₹9, ₹27,884.03 per month
Work Location: In person
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