Desktop Support Technician

3 days ago


Pune, India Finastra USA Corporation Full time

**Responsibilities**:
**What will you contribute?**

**Responsibilities & Deliverables**:
Your deliverables will include, but are not limited to, the following:

- Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current Finastra procedures,
- Provide support to all authorized users who access Finastra provided services, Help Desk device and software from any location, troubleshoot remotely using Finastra tools and break-fix services as applicable

Provide status and updates on lncidents/ Problems at Finastra's request and according to severity guidelines.

Coordinate Help Desk Service related actvities with Finastra's Level 2 and Level 3 support teams, and communicate with the authorized Users as necessary. Status communications on ticket progress with the enduser/requestor to be done and documented n each ticket.

Provide support for all video/audio conference end-points at all Finastra locations. (included vendor maintenance coordination and end user operational support)

All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by desk side personnel / or remote Help Desk support

Perform asset tracking, inventory management and monthly reporting (asset details, location)

**Required Experience**:

- University Education or equivalent
- Strong Knowledge of PC, Mac Windows 10 and iOS
- Strong Customer Service and communication skills


  • Desktop Technician

    5 days ago


    Pune H.O, Pune, Maharashtra, India Career tech Academy Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Job Title: Desktop TechnicianDepartment: IT Support Help DeskLocation: PuneReports To: IT ManagerWe are seeking a detail-oriented and technically skilled Desktop Technician to provide support, installation, maintenance, and troubleshooting for desktops, laptops, printers, and other hardware or software systems. The ideal candidate will deliver excellent user...

  • Desktop Support

    2 weeks ago


    Kharadi, Pune, Maharashtra, India Gemscap Global Analyst Pvt Ltd Full time

    Job Location - Kharadi, Pune We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you should have extensive knowledge of home...


  • Pune, Maharashtra, India Accelya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware, software, and other IT-related issues to ensure smooth day-to-day operations for end-users.Key Responsibilities:Provide first-level support to end-users for...


  • Pune, India Stralynn Consulting Services, Inc. Full time

    About Stralynn Stralynn is a rapid growth digital transformation start-up headquartered in San Jose, California, USA, with offices in Canada and India. We provide services of business technology assessments and business process transformations, scaling from simple to more mature enablement. We provide our customers, which include fortune 500 organizations,...


  • Talegaon Dabhade, Pune, Maharashtra, India CARE INFOTECH Full time

    **Job Title**: IT Support Technician - Pune **Location**:Pune Talegaon, India **Employment Type**: Full-Time **Salary**: ₹12,000 - ₹18,000/month **Experience Required**: 1-3 years ## Responsibilities - Provide desktop and network support - Install and troubleshoot hardware/software - Respond to tickets and resolve issues - Maintain system...

  • Desktop Support

    1 week ago


    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 27221 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Desktop Support**: - Description: **Area(s) of responsibility**: About Us : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers...


  • Pune, Maharashtra, India Ensono Full time

    **About Us (Ensono)** **Job Description End User Support Technician** Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do. We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey. Our...


  • Pune, India Qualitas Global Services LLP. Full time

    **“The only way to do great work is to love what you do”** **~ Steve Jobs** **About Qualitas Global**: With offices across Europe and major customers across the globe, Qualitas Global Services specializes in Image Tracking, Data Annotation & Video Analytics for Machine Learning in verticals like Automated Vehicles, Sports, Drones, Retail, Security &...

  • Desktop Support

    3 weeks ago


    Pune, India Innovative Techhub Pvt. Ltd. Full time

    Job Title:Desktop Support – Intern / Executive / Senior Executive Location:PAN India (Priority: Mumbai & Pune) Client Requirement:Hiring across experience levels for desktop support roles to meet client needs. Roles Available & Compensation: Interns – ₹10,000 to ₹15,000 stipend/month Duration: 6–12 months Post-internship: Eligible for full-time...

  • Desktop Support

    1 week ago


    Pune, Maharashtra, India Innovative Techhub Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title:Desktop Support – Intern / Executive / Senior ExecutiveLocation:PAN India (Priority: Mumbai & Pune)Client Requirement:Hiring across experience levels for desktop support roles to meet client needs.Roles Available & Compensation:Interns – ₹10,000 to ₹15,000 stipend/monthDuration: 6–12 monthsPost-internship: Eligible for full-time...