End User Support Technician

1 day ago

Pune Maharashtra, India Ensono Full time

**About Us (Ensono)**

**Job Description End User Support Technician**

Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do. We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey. Our solutions address clients’ current needs and help them to adapt to the ever-changing demands of tomorrow.

About the role and what you’ll be doing:
We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Requirement & Qualifications:

- Bachelor’s Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
- IT Industry Certifications are a plus (Okta, O365, MCSE.)
- Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
- Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
- Managing and maintaining ticket SLA’s & driving First Call Resolution.
- OS installation / Configuration / Troubleshooting for all desktops and laptops.
- Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
- The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment.
- First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
- Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
- Installing and upgrading Operating Systems and Computer software.
- Troubleshooting Networking and connection issues as and when required.
- Proficient knowledge of antivirus software.
- Good written and verbal communication skills
- Excellent written and verbal communication skills.
- Proficient in computer operating systems such as Mac, Linux, and Windows
- Exceptional time-management and multitasking abilities
- Strong problem-solving and interpersonal skills

Shift Timings: 1:30 PM to 10:30 PM

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