Service Agreement Coordinator

2 hours ago

Pune, India Alfa Laval Full time

Service operations is looking for a Service Coordinator experienced handling Contracts / Service / Performance agreements, to be located in Pune, India. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

Key Responsibilities
- Manage and coordinate Service agreement contracts for Middle East and South & East Africa.
- Liaise with customers in order to plan and coordinate the service jobs in accordance with their requirements
- Planning and daily management of service engineers work schedules.
- Manage engineers' further actions/leads from service reports.
- Ensure that jobs are executed according to importance in close cooperation with Team Managers
- Ensure timely control of order backlog and credit queries and booking the service hours in the relevant ERP systems.
- Monitoring of special tools, certifications and vaccinations etc.
- Monitor and effectively utilize FSE''s on Service agreement jobs.
- Act as a mentor for FSE in competence development programs.
- Full ownership on effective management of Service agreements across the region and achieving forecasted hours to actual utilized hours.
- Inventory management on spares associated with Service agreement orders.
- Talking partner with FSE coordinator, Sales, Order handler, FSE and customer in Service agreement job execution.
- Perform as Field Service Coordinator role for Middle East and Africa on ADHOC projects and vacation cover of respective coordinators
- Support service operations in adhoc initiatives and field service transformational initiatives.
- Participate in training programs, conferences, meetings etc.
- Schedule meeting with Sales / BU Managers and discuss on the progress / delays on Service agreement execution and take appropriate actions.
- Reporting / analysis of service agreement data and present to management when required.

Further, good communication skills in English, spoken and written are essential along expertise in Microsoft Office products.

Workplace & Hierarchy

The position is located in Alfa Laval India Pvt LTD, Reporting to Regional Field Service Manager located in Dubai.
- Experience in Project management / coordination handling a team of technical staffs.
- Fluent in English - verbal and written.
- Experience in leading technical teams in a remote environment.
- Good cross-cultural communication skills.
- Experience from working in an international context and across borders with colleagues and customers from other cultures.
- Good reporting skills.
- Experience of working in CRM systems and planning tools.
- Data analytical skills, advanced Excel and Power BI will be an added advantage

Background
- A Graduate in Engineering / Business or any equivalent discipline.
- Minimum 4-5 years in relevant field
- High business analytical and presentation skills
- Strong communication and interpersonal skills.

  • Strategic IT Service Level Agreement Manager

    23 hours ago

    Pune, Maharashtra, India beBeeAgreement Full time ₹ 15,00,000 - ₹ 20,00,000

    IT Service Level Agreement Manager Job DescriptionWe are seeking a seasoned IT professional to oversee the strategic alignment of service level agreements (SLAs) between our organization and external service providers.Analyze and review service performance against SLAs, identifying trends and areas for improvement.Collaborate with internal stakeholders to...

  • Service Coordinator

    2 days ago

    Pune, Maharashtra, India Nakoda Machinery Full time US$ 60,000 - US$ 1,20,000 per year

    Role Overview:The Service Coordinator is responsible for managing customer service requests, coordinating with the service team, and ensuring timely and effective resolution of issues while maintaining accurate records and reports.Key Responsibilities:Receive and log service requests from customers via phone, email, or CRM.Schedule and assign service calls...

  • Service Sales Coordinator

    1 week ago

    Shivajinagar, Pune, Maharashtra, India Yoga Enterprises Full time

    **About Us**: Yoga Group is a 27-year-old pioneer, is the center for excellence born out of passion to offer the best equipment and surgical Products to the healthcare community. Yoga is one of the most trusted helping medical fraternity for better healthcare decision making with the belief that every patient is unique, every data-point, precious and every...

  • Service Coordinator

    21 hours ago

    Pune, India Prasa Infocom and Power Solutions Pvt Ltd Full time

    **Roles and Responsibilities: -** - Assign the calls to Service Engineer and follow up till call closer - Ensure Customer Complaints & queries are met urgently, Resolve Complaints - Analysing service calls - Monitoring call closer ratio - Coordination with customer & internal team (Service Engineers) - Preparation of Quotations of services, Equipment, AMC &...

  • Service Coordinator

    1 week ago

    Pune, Maharashtra, India Fortunato Risk Management Services Full time

    We are seeking a Service Coordinator to join our growing team to coordinate service-related activities with various internal teams spread across the country. **Job Title**: Service Coordinator **Employment Type**: Remote **Responsibilities**: - Coordinate closely with internal team members and external parties to gather necessary information and...

  • Service Coordinator

    1 week ago

    Pune, Maharashtra, India Nihva Technologies Pvt Ltd Full time

    **Job Title**: Service Coordinator **Department**: Customer Service / After-Sales / Service Operations **Location**: Pimpri-Chinchwad, Pune **Reporting To**: Service Manager / Operations Head **Company**: Nihva Technologies Pvt Ltd **Main Function of the Job** To coordinate and manage all **service-related activities**, including scheduling service...

  • Service Coordinator

    1 week ago

    Pune, India Prasa Infocom & Power Solutions Pvt Ltd Full time

    **Position - Service Coordinator (UPS Division)** **Job description** Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers. Prasa has...

  • Marketing Coordinator

    1 week ago

    Pune, India Bhagat HR Services Full time

    **Urgent Opening For Marketing Coordinator** **Dear Professional,** **Huge Openings with our Client Service Industry looking for Marketing Coordinator professionals.** **Designation: Marketing Coordinator** **Education: - BBA / MBA In Marketing** **Experience: - 2 To 3 Yrs** **Salary: - 4.2 LPA To 4.5 LPA** **Job location: - Pune...

  • Service Coordinator

    1 week ago

    Pune, Maharashtra, India proarc welding & cutting systems pvt ltd Full time

    **!!!! Urgent Opening !!!!** **Post **: Service Coordinator **Location **:Pune. Operation **Area **:NA. Inhouse office work **Qualification**: Diploma / BE- Elec, Mech **Reporting To **:Service HOD **Contact: - ** HR Tejaswini 7410785714 **Skill Requirements**: - Minimum 2 years of experience in in-house sales or service coordinator role. - Fluent...

  • Service Coordinator

    2 days ago

    Pune, Maharashtra, India Event Beep Full time

    **Overview**: The Service Coordinator is responsible for managing client relationships and coordinating services to ensure the timely delivery of high-quality assistance or support. They serve as the primary point of contact between clients and service providers, facilitating communication and resolving any issues that may arise. **Key...