Service Agreement Coordinator

2 days ago

Pune, India Alfa Laval Full time

Service operations is looking for a Service Coordinator experienced handling Contracts / Service / Performance agreements, to be located in Pune, India. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

Key Responsibilities
- Manage and coordinate Service agreement contracts for Middle East and South & East Africa.
- Liaise with customers in order to plan and coordinate the service jobs in accordance with their requirements
- Planning and daily management of service engineers work schedules.
- Manage engineers' further actions/leads from service reports.
- Ensure that jobs are executed according to importance in close cooperation with Team Managers
- Ensure timely control of order backlog and credit queries and booking the service hours in the relevant ERP systems.
- Monitoring of special tools, certifications and vaccinations etc.
- Monitor and effectively utilize FSE''s on Service agreement jobs.
- Act as a mentor for FSE in competence development programs.
- Full ownership on effective management of Service agreements across the region and achieving forecasted hours to actual utilized hours.
- Inventory management on spares associated with Service agreement orders.
- Talking partner with FSE coordinator, Sales, Order handler, FSE and customer in Service agreement job execution.
- Perform as Field Service Coordinator role for Middle East and Africa on ADHOC projects and vacation cover of respective coordinators
- Support service operations in adhoc initiatives and field service transformational initiatives.
- Participate in training programs, conferences, meetings etc.
- Schedule meeting with Sales / BU Managers and discuss on the progress / delays on Service agreement execution and take appropriate actions.
- Reporting / analysis of service agreement data and present to management when required.

Further, good communication skills in English, spoken and written are essential along expertise in Microsoft Office products.

Workplace & Hierarchy

The position is located in Alfa Laval India Pvt LTD, Reporting to Regional Field Service Manager located in Dubai.
- Experience in Project management / coordination handling a team of technical staffs.
- Fluent in English - verbal and written.
- Experience in leading technical teams in a remote environment.
- Good cross-cultural communication skills.
- Experience from working in an international context and across borders with colleagues and customers from other cultures.
- Good reporting skills.
- Experience of working in CRM systems and planning tools.
- Data analytical skills, advanced Excel and Power BI will be an added advantage

Background
- A Graduate in Engineering / Business or any equivalent discipline.
- Minimum 4-5 years in relevant field
- High business analytical and presentation skills
- Strong communication and interpersonal skills.

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