Gm - Property & Facilities Experience

Job Req ID: 47412
- Location: Ahmedabad, IN
- Function: Other
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**JOB PURPOSE**

To manage day-to-day operation pertaining to Soft & Hard FM, Cafeteria, Travel, Car Hire, Hotel tie-ups etc. in the circle property portfolio - Circle Offices, MSC’s, Guest Houses & warehouses. Oversee the operation and performance of various vendors, service providers & AMC providers to ensure service continuity and agreed SLA are met. Responsible for generating and submitting circle level MIS reports, records and supporting the budgeting exercise.

**ESSENCE OF ROLE - Key Accountabilities**

**Impact on the Business**
- Ensure efficiency of deliverables through capable vendor performance management & define TATs of all the services provided based on defined SLA’s.
- Deliver enhanced employee work environment at circle, MSC’s through efficient FM.
- Compliance to governance, DOA
- Assist Property and FM head in effectively managing infrastructure projects (new space, repairs and renovation) pertaining to circle office
- Budgetary and financial controls
- implement changes based on audit & surveys to enhance service.
- Periodic meetings with all vendors to discuss their performance v/s SLAs defined.
- Monitor travel partners to ensure high level of service - airlines, car, hotels etc.
- Manage transfers into and assist with out of the circle movement - car, apartment, schools etc.
- Timely renewal and release of all property leases / agreements. Assist Property head with landlord issues if any.
- Ensure consistent café services with food having variety, quality, and hygiene. Auditing premises of the vendors supplying food.
- Evaluation and implementation of suggestions & observations generated from surveys and audits.

**Customers Suppliers and Third Parties**
- Monitor vendor performance w.r.t agreed service levels, gives guidance for improvement and prepare score cards.
- Highlights the gaps to Head - Property and Vendor’s senior management
- Checking of vendor bills, payments, preparing GRN, Service entry etc.

**Leadership and Teamwork**
- Manage employee interactions through effective stakeholder management, surveys, score cards and provide feedback on action taken.
- Monitor operational efficiency of the service providers by ensuring TATs and compliance to guidelines.
- Proactively manage the interface with internal stakeholders like IT, Network, HR, HSW, FRS etc.
- support HR in employee events

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership