Customer Success Associate International

1 week ago


Gurugram Haryana, India CareerCraft Company Full time

**Key Responsibilities**:

- Address customer inquiries promptly, ensuring high levels of customer satisfaction (CSAT).
- Provide comprehensive end-to-end issue resolution, maintaining accountability for each case.
- Work collaboratively to manage customer expectations and meet client-specific requirements.

**Required Skills**:

- **Near-native fluency in English**: Exceptional command over grammar, syntax, and vocabulary, with mínimal or neutral accent, suitable for North American interactions.
- **Communication Skills**: Ability to speak, write, and comprehend English at a near-native level for smooth, error-free communication.
- **Customer Orientation**: Strong focus on delivering high-quality service and satisfaction.

**Qualifications & Experience**:

- **Education**: Bachelor’s degree in any field.
- **Experience**: Minimum of 1 year in a **fintech or BFSI** industry role.

Pay: ₹33,000.00 - ₹48,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)
- Customer Orientation: 1 year (required)
- Fintech or BFSI: 1 year (required)
- Customer Satisfaction: 1 year (required)
- Fluent in English: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person



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