
Customer Success Associate International
1 week ago
**Key Responsibilities**:
- Address customer inquiries promptly, ensuring high levels of customer satisfaction (CSAT).
- Provide comprehensive end-to-end issue resolution, maintaining accountability for each case.
- Work collaboratively to manage customer expectations and meet client-specific requirements.
**Required Skills**:
- **Near-native fluency in English**: Exceptional command over grammar, syntax, and vocabulary, with mínimal or neutral accent, suitable for North American interactions.
- **Communication Skills**: Ability to speak, write, and comprehend English at a near-native level for smooth, error-free communication.
- **Customer Orientation**: Strong focus on delivering high-quality service and satisfaction.
**Qualifications & Experience**:
- **Education**: Bachelor’s degree in any field.
- **Experience**: Minimum of 1 year in a **fintech or BFSI** industry role.
Pay: ₹33,000.00 - ₹48,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
- Customer service: 1 year (required)
- Customer Orientation: 1 year (required)
- Fintech or BFSI: 1 year (required)
- Customer Satisfaction: 1 year (required)
- Fluent in English: 1 year (required)
**Language**:
- English (required)
**Location**:
- Gurgaon, Haryana (required)
Work Location: In person
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