
Customer Success Associate
4 days ago
**Fintech SmartPay JD:
- **
**LOB** : Fintech SmartPay
**Work Mode** : Work From Office
**Process** : International
**Position** : Customer Success Associate
**Headcount** : 100 Profiles
**Interview mode** : HR Round, Ops/Client Round & Versant
**Skillset** : Near-native fluency in English, with a strong command of grammar, syntax, and vocabulary.
Ability to speak, write, and comprehend English at a near-native level, ensuring clear, error-free communication in all interactions.
Minimal or neutral accent to facilitate smooth communication with native speakers from North America
**Qualification**: Graduate in any field
**Experience** : 1 Yrs Experience in Fintech/BFSI industry
**Salary** : ₹35,000 CTC to ₹50,000 CTC
**Shift** : Rotational Shift 24x7 (Both Girls & Boys)
**Job Location**: Gurgaon
**Roles and Responsibility** : Handling Customer Queries, Maintaining CSAT, Taking accountibility, Providing end to end resolution
**Cab Facility** : Yes (Within 20 KM)
Pay: ₹35,000.00 - ₹50,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental Pay:
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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