Customer Success Associate

4 days ago


Gurugram Haryana, India Star Hire Services Full time

**Fintech SmartPay JD:

- **

**LOB** : Fintech SmartPay

**Work Mode** : Work From Office

**Process** : International

**Position** : Customer Success Associate

**Headcount** : 100 Profiles

**Interview mode** : HR Round, Ops/Client Round & Versant

**Skillset** : Near-native fluency in English, with a strong command of grammar, syntax, and vocabulary.

Ability to speak, write, and comprehend English at a near-native level, ensuring clear, error-free communication in all interactions.

Minimal or neutral accent to facilitate smooth communication with native speakers from North America

**Qualification**: Graduate in any field

**Experience** : 1 Yrs Experience in Fintech/BFSI industry

**Salary** : ₹35,000 CTC to ₹50,000 CTC

**Shift** : Rotational Shift 24x7 (Both Girls & Boys)

**Job Location**: Gurgaon

**Roles and Responsibility** : Handling Customer Queries, Maintaining CSAT, Taking accountibility, Providing end to end resolution

**Cab Facility** : Yes (Within 20 KM)

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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