Customer Success Associate

23 hours ago


Gurugram Haryana, India Infosec Ventures Full time

**Role**:Customer Success Associate
**Employment Mode**: 5 days, WFO
**Location**: Gurgaon, Sector-18
- **Please note**:_

2. Gurgaon Location is preferred.

**Requirements**:

- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

**Roles**:
1. Developing and managing client portfolios.

2. Analyzing customer data to improve customer experience.

3. Hold product demonstrations for customers & improve onboarding processes.

4. Mediate between clients and the organization to achieve end goals.

5. Handling and resolving customer requests and complaints.

6. Minimize customer churn to increase customer retention.

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus

Application Question(s):

- On a scale of 1 to 10, how would you assess your English communication skills? [1 is the lowest and 10 is the highest]
- We must fill this position urgently. Can you start immediately?

**Experience**:

- International voice process: 1 year (required)
- Domestic voice process: 1 year (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

Application Deadline: 08/05/2025
Expected Start Date: 12/05/2025



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