Customer Success Associate

1 day ago

Gurugram Haryana, India Infosec Ventures Full time

**Associate / Sr. Associate - Customer Success**

**Who are we looking for?**

and generating focused insights.

**Openings: 5**

**Experience**:
**Min. 2-4 Years of work experience**

**Requirements**:

- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

**Roles**:
1. Developing and managing client portfolios.

2. Analyzing customer data to improve customer experience.

3. Hold product demonstrations for customers & improve onboarding processes.

4. Mediate between clients and the organization to achieve end goals.

5. Handling and resolving customer requests and complaints.

6. Minimize customer churn to increase customer retention.

**What You can expect from us**:

- Competitive salary
- Technical coaching to ensure continuous professional growth
- Awards & recognition for your hard work

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹750,000.00 per year

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Work Location: In person

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