Telecaller
1 day ago
We are looking for a motivated and results-driven **Telecaller** to join our team. The Telecaller will be responsible for making outgoing calls to prospective or existing customers, answering incoming calls, providing information, generating leads, and maintaining customer satisfaction.
**Key Responsibilities**:
- Make outbound calls to potential and existing customers to explain products or services.
- Attend all incoming calls and provide appropriate solutions or information.
- Generate leads, follow up on inquiries, and convert them into confirmed customers when possible.
- Maintain a database of customer information and update records regularly.
- Resolve customer queries and complaints in a timely and professional manner.
- Maintain daily call logs and submit reports to the supervisor/manager.
- Support the sales or marketing team with feedback from customers and market trends.
- Coordinate with internal departments for seamless customer experience.
- Follow communication scripts and company policies during interactions.
**Key Skills Required**:
- Excellent verbal communication skills in [languages as applicable].
- Ability to handle pressure and meet targets.
- Good listening and problem-solving skills.
- Confidence and a positive attitude.
- Basic computer knowledge and familiarity with CRM or data entry tools.
**Qualifications**:
- Minimum 10+2 or any graduate degree.
- Prior experience as a telecaller, telesales executive, or customer support executive is preferred.
- Freshers with strong communication skills are also welcome.
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Language**:
- English (preferred)
Work Location: In person
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