Telecaller (Female)

2 days ago

Vanchiyoor Thiruvananthapuram Kerala, India ZEPHYR Entrance Coaching Center Full time

**Job Title**: Telecaller (**Female**)
**Location**: Zephyr Entrance Coaching Center [Trivandrum]

**Job Type**: [Full-time]
**Department**: Marketing

**Company Description**

ZEPHYR is a pioneer institute for Engineering & Medical entrance coaching in Kerala, which has been established in 1997 at Thiruvananthapuram. Now it extended all over Kerala through twelve centers and also to Marthandam, Tamil Nadu. A clear vision facilitates the right strategy and fervently implementing it ensures success. ZEPHYR has proved its efficiency through the sparkling results including the five first ranks in medical field, two first ranks in engineering field and ranks within the first ten many times. ZEPHYR becomes a great success in accomplishing the dreams of more than 2 lakhs of medical and engineering aspirants during its successful journey of 27 years.

**Role Description**

We are looking for a dynamic and motivated Telecaller to join our team at [Zephyr Entrance Coaching Center]. As a Telecaller, you will play a crucial role in promoting our educational programs and courses to prospective students and parents. You will be responsible for making outbound calls, handling inquiries, providing information about courses, and assisting with admission processes.

**Key Responsibilities**:

- Make outbound calls to potential students and parents to inform them about the institution's courses, admission procedures, and other relevant information.
- Answer incoming inquiries from prospective students, parents, or guardians regarding admissions, course details, fees, and other queries.
- Follow up with leads generated through marketing campaigns and provide information to convert inquiries into admissions.
- Maintain and update a database of leads and student information.
- Assist in scheduling counseling sessions, entrance tests, or interviews with students and faculty.
- Work closely with the admissions and marketing teams to achieve enrollment targets.
- Build a strong rapport with prospective students and parents, ensuring a positive experience during the inquiry and admission process.
- Provide accurate feedback on students and parents queries, suggestions, and complaints to improve processes.

**Skills and Qualifications**:

- Excellent verbal communication skills in [language].
- Good listening skills and the ability to engage customers over the phone.
- Basic knowledge of computers and proficiency in MS Office (Word, Excel).
- Ability to multitask and work under pressure.
- A friendly and professional demeanor.
- Good problem-solving and negotiation skills.
- Previous experience in telecalling, customer service, or sales is a plus.

Pay: ₹15,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Vanchiyoor, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telecalling: 2 years (required)

**Language**:

- English, Malayalam and Tamil (required)

Work Location: In person

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