Customer Support Associate
1 week ago
Role - Senior customer support executive
Location - HSR Layout, Bangalore
Mandatory Languages - English, Malayalam, Hindi
Work experience - Minimum 2-3 years
Salary range - 35-40k
In your capacity as Lead - Customer Success, you will play an essential role in helping us achieve our
mission of making the healthcare experience more convenient and consumer-centric.
Your key responsibilities will include, but not be limited to:
- Resolve and manage customer escalations in order to provide optimum experience
- Reduce Overall queries coming in by working with the right team to resolve the root cause
- Ensuring Query to resolution time is minimum providing an unparalleled experience
- Stakeholder management and relationship building with multiple folks within and outside the
organization
- Work with the manager to keep iterating and modifying process where needed
- Analyse and report the trends, insights and work with the team to problem solve the same
- Team management, leave and shift management
- Quality checks on the process and performance of the team members
- Step in and own up areas of problems with a customer first mindset.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (required)
- Customer support: 2 years (required)
**Language**:
- Malayalam (required)
- English (required)
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