Monitoring & Support Associate - Asia

4 days ago

Remote, India dLocal Full time

**What does dLocal do?**
dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Microsoft rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

**What’s the opportunity?**
- We are looking for a Monitoring & Support Associate to join our Customer Success team, who will be the main responsible and point of contact for achieving the SLAs and handling any alarms, outages, or issues during their coverage hours._
- Preferably based in India or Indonesia._

**What will I be doing?**
- Generate reports and be able to monitor important industry metrics.
- Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
- Whenever it's necessary: involve, escalate and communicate through the correct channels in a timely and clear manner with other teams.
- Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
- Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience.
- Prioritize and respond to urgent tasks.
- Maintain an up-to-date knowledge of technical processes, functions, and requirements.
- Manage tickets, questions, and issues reported by customers.
- Follow up issues internally in order to assure that SLAs are fulfilled.

**What skills do I need?**
- Bachelor's degree or student.
- Availability to work during weekends.
- Experience working in the payments or tech industry is a plus.
- Strengths: proactive, independent, critical thinking, issue prevention attitude anticipating potential incidents, great energy, decision making.
- Knowledge of analytical tools is a plus: Excel, SQL, Databases, Kibana, etc.
- Advanced/Fluent English.

**What happens when I apply?**

Qn5hBG3V9h

  • Sfmc Executive

    2 weeks ago

    Remote, India Uplers Full time

    **SFMC Executive** **Experience**: 2+ years **Salary**: INR 45,000 - 50,000 / month **Expected Notice Period**: 2 to 4 Weeks **Shift**: (GMT+05:30) Asia/Kolkata (IST) **Opportunity Type**: Remote **Placement Type**: Permanent **(*Note: This is a requirement for one of Uplers' clients)** **What do you need for this opportunity?** **Primary...

  • Entrepreneur-in-training - Asia Strategy & Execution (Mba Internship)

    1 week ago

    Remote, India Vulcury LLC Full time

    **Entrepreneur-in-Training - Asia Strategy & Execution (MBA Internship)** **Location**: Remote (preferably based in India or Southeast Asia) **Duration**: 12 weeks | **Start Date**: ASAP **Company**: Calisade (a venture of Vulcury LLC) **About Calisade** **Calisade** is a next-generation investment platform that blends data science, fundamental analysis,...

  • Product Support Associate

    2 days ago

    Remote, India WATI.io Full time

    **Wati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers.** Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live...

  • Process Expert Automation Asia

    4 days ago

    Remote, India Sartorius Full time

    As a Process Expert - Automation, you will serve as a senior technical authority supporting the deployment of Sartorius automation solutions in late-stage biopharmaceutical process development, pilot, and commercial-scale facilities. You will help customers define and implement Sartorius automation platforms (e.g., Biobrain® suite) in the context of their...

  • Tools Monitoring

    2 weeks ago

    Remote, India Nilasu Consulting Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Consultant – Enterprise Monitoring Experience – 8+ Years Job Location – Bangalore or Pune or Vadodara Role Description In this position, you will manage and provide support for the Monitoring Tools area focused on the Tools used for Monitoring, which are tightly connected to the Datacenter, Network, and Security. Involvement in process automation,...

  • Customer Support Associate

    1 week ago

    Remote, India Openprise Full time

    Customer Support Associate Location: Hyderabad Timings: 10.30 PM to 6.30 AM(IST) Experience: 1-2 years You’ll work closely with the Customer Success Managers to drive resolution of all support issues and ensure customer satisfaction. You’ll learn the Openprise platform and advance your customer-facing and technical skills. This is an opportunity to...

  • Product Operations Associate

    1 week ago

    Remote, India Sun King Full time

    Sun King (Greenlight Planet) is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. Over a decade in business, the company is now a leading...

  • Customer Support Associate Intern

    1 week ago

    remote, India Panache Solutions Full time

    Job DescriptionPosition: Customer Support Executive – InternCompany: Panache SolutionsLocation: RemoteDuration: 6 monthsInternship Type: stipend (INR 5K)About Panache SolutionsPanache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking for motivated and...

  • Customer Support Associate Intern

    2 weeks ago

    Remote, India Panache Solutions Full time

    **Position**: Customer Support Executive - Intern **Company**: Panache Solutions **Location**: Remote **Duration**: 6 months **Internship Type**: stipend (INR 5K) **About Panache Solutions** Panache Solutions is a Recruitment firm based in Hyderabad, Telangana. It is dedicated to delivering quality services and ensuring customer success. We are looking...

  • Customer Support

    5 days ago

    Remote, India SuperProcure Full time ₹ 20,00,000 - ₹ 30,00,000 per year

    Job Location: RemoteJob Type: Full-time | Night Shift (Post 6 PM IST) | Rotational Sunday WorkingJob Summary:We are seeking a proactive and detail-oriented individual to join our team as an Customer Support & Onboarding - Trainee. This role involves working closely with vendors and customers to ensure a smooth onboarding experience, drive adoption of our...