Product Operations Associate

Sun King (Greenlight Planet) is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King products provide modern light and energy to 32 million people in more than 60 countries and have sold over 8 million products worldwide.
From the company’s wide range of trusted Sun King solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct
- to-consumer sales network, including thousands of trusted sales agents (called as “Sun King Energy Officers”) in local communities across local communities. For Sun King Energy Officers, this is not only a good source of income and employment but also they become an important member of their community bring light and catering to local energy needs within their communities.

Today, with over 2300 full-time employees in 15 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs, to innovative sales and distribution strategies, to setting up better collection mechanisms, to better training strategies, to more efficient logístical and after
- sales service systems. We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

**Job Location: Remote / Permanent WFH**

**The Role**:Product Operations associate is a part of the Digitization & Automation team and works closely with the in house tech team and other Business Stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our
Business problems. This position reports to the Product Manager

**Key responsibilities for the role**:

- Ensure day to day functioning and Monitoring of current products by handling configurations and change requests
- Create Use Cases, Flow Charts, Mock Screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements
- Rolling out of new products/features/automations and resolving stakeholder queries/issues
- Monitor technical issues raised by field team, raise tickets if bug found and coordinate with the internal team to get it sorted
- Automate business processes using tools like Zapier/Google Scripts, other automation tools
- Collaborate with cross-functional groups and assist the Product Manager in the entire product lifecycle from design to development to launch
- 1+ year of experience in the Product Management Domain
- Excellent Communication and Project management skills
- Decent Hands-on Excel and SQL Experience
- Critical thinker, extremely detail oriented and has a deep sense of ownership with accountability
- Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

Greenlight Planet believes in equal opportunity for all people, everywhere. It is the reason we exist

Pay: ₹500,000.00 - ₹900,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home

Schedule:

- Day shift
- Flexible shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Remote: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work (preferred)