Payments Operations Associate

7 days ago

Remote, India Velocity Global Full time

**Job Title: Payments Operations Associate.**

**Department: Operations: Emerging Business**

**Location: Remote - India**

***

**RESPONSIBILITIES**
- Execute global payments support for all clients
- Assist in multi-country contractor administration, including onboarding and offboarding
- Ensure accuracy and timeliness of all payments reporting and transactions via daily monitoring and ad-hoc audits
- Review and respond to client inquiries and feedback through multiple channels, tracking issues and identifying trends and root causes
- Input data to set up all new accounts accurately and efficiently and communicate accordingly across multiple departments
- Identify and collaborate on opportunities to improve self-service payments platform features
- Provide timely support to the internal account management team and external client partners on all contractor payment matters
- Establish and maintain competency in the area of international payments

**QUALIFICATIONS/SKILLS**
- 1+ years of experience in customer-facing roles
- English fluency required
- Knowledge of Financial Services or Banking preferred
- Excellent written and verbal communication and interpersonal skills
- Ability to execute in a timely manner ensuring accuracy and follow through
- Ability to manage multiple tasks, show independence, adaptability and meet deadlines while maintaining accuracy with strong attention to detail
- Excellent time management and organizational skills
- Ability to demonstrate critical thinking skills and initiative through individual research and drive
- Experience working in the Tech industry is a plus
- Experience working with a payments platform is desirable
- Must be able to work independently and within a team

**OUR VALUES**

**Velocity**: Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.

**Integrity**: Doing right by our customers, colleagues, and ourselves through honest and ethical actions.

**Be Bold**: Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.

**Empowerment**: Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.

**Service**: Supporting our customers, colleagues, and ourselves with respect and empathy.

**WHAT WE DO**

Velocity Global is one of the fastest-growing companies in the world. Our Global Work Platform enables the world’s leading companies to identify, hire, and pay the best talent in over 185+ countries, and all 50 United States. More than 1,000 brands rely on our Global Work Platform to build highly collaborative global teams with ease. At Velocity Global, we make working from anywhere, anytime, possible.

**WHO WE ARE AS A TEAM**

We are a team of passionate, creative, empathetic, and innovative, “owner-employees”, committed to building the world’s #1 cloud-based, next-gen Global Work Platform.

If you wake up compelled to innovate, collaborate and laugh, you should apply

**#LI-REMOTE

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