Front Office Associate

7 days ago


Pune Maharashtra, India Ambience group of Hotels Full time

**Responsibilities**
- Welcome and greet guests in a warm and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and requests, including room preferences and special arrangements
- Ensure accurate billing and process payments from guests
- Coordinate with housekeeping and other departments to address guest needs
- Respond to guest feedback and resolve issues in a timely and satisfactory manner
- Maintain a neat and organized front desk area
- Answer phone calls and direct inquiries to the appropriate department
- Contribute to a positive and welcoming atmosphere for guests

**Requirements and Skills**
- Previous experience in hospitality
- Experience in IDS preferred
- Excellent communication and interpersonal skills
- Attention to detail and organizational abilities
- Ability to handle guest issues with professionalism and empathy
- Knowledge of hotel reservation systems and point-of-sale software is a plus
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent
- Problem-solving skills and the ability to handle multitasking in a fast-paced environment

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person

Application Deadline: 21/09/2024
Expected Start Date: 20/09/2024



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