Front Office Associate

**About Us**Centro Hotels is the flagship brand of SARC Hospitality, one of India’s most disruptive and fastest-growing hospitality startups. Founded by Forbes 30 Under 30 honorees Chaitanya and Aishwarya Adgaonkar, Centro redefines the mid-market hospitality experience by combining thoughtful design, high-touch service, and cutting-edge technology. More than just a hotel, Centro is a movement, setting new standards in guest experience while fostering a culture of relentless innovation.

Our flagship property in Pune’s bustling city center is home to **Centro**, a boutique hotel tailored for modern travelers, **Chirp**, a plant-forward café and co-working space, and **Bloom**, a rooftop event and community hub. Every element of our ecosystem is designed to deliver hospitality that evolves with its guests—from tech-integrated experiences to spaces that encourage creativity, collaboration, and connection.

**Why Join Us?** Work for an award-winning startup that is redefining hospitality in India. Be part of an agile, fast-moving company where your ideas shape the future. Experience a startup culture that combines global best practices with Indian hospitality ethos. Grow exponentially in an environment that values talent, autonomy, and innovation. Work alongside dynamic leaders who are shaping the next wave of hospitality. Enjoy competitive compensation, benefits, and growth opportunities in a company that believes in rewarding high performers.

**The Role: Front Office Associate**

We are looking for a **Front Office Associate** to be the face of Centro, ensuring every guest has a warm, seamless, and delightful experience from check-in to check-out. You will be responsible for managing front desk operations, providing outstanding guest service, and creating memorable moments for our guests. This role is ideal for someone who thrives in guest interactions, loves problem-solving, and is passionate about hospitality.

**Key Responsibilities Guest Service & Front Desk Operations**

✔ Welcome guests warmly upon arrival and provide a professional check-in and check-out process.✔ Assign rooms based on guest preferences, special requests, and availability, ensuring a seamless arrival experience.✔ Manage reservations, cancellations, and modifications efficiently, ensuring accurate records in the hotel’s property management system (PMS).✔ Address guest inquiries and requests, providing information on hotel services, local attractions, and dining options.✔ Assist with concierge services, such as booking transportation, event tickets, and dining reservations.

**Guest Relations, Anticipating Needs & Creating Delightful Experiences**

✔ Take initiative to anticipate guest needs by observing preferences and proactively offering assistance or special amenities.✔ Engage with guests to ensure their stay is as comfortable and memorable as possible.✔ Create delightful experiences by arranging small surprises, such as personalized welcome notes or special amenities for kids and elderly guests.✔ Record and maintain guest preferences and feedback for future stays, ensuring personalized and seamless experiences.

**Guest Relations & Problem Solving**

✔ Handle guest complaints or issues calmly and professionally, aiming for quick and effective resolution.✔ Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests, such as room upgrades, amenities, or maintenance needs.✔ Ensure that each guest leaves with a positive impression by taking feedback and acting on opportunities for improvement.

**Administration & Communication**

✔ Assist in preparing and processing guest bills, handling cash, card, and digital payments accurately.✔ Communicate guest preferences and special requests to relevant departments, ensuring personalized service throughout the stay.✔ Answer phone calls promptly and professionally, managing external inquiries and internal guest requests.✔ Maintain accurate guest records and contribute to daily front desk reports for the management team.

**Compliance & Safety**

✔ Follow hotel policies and procedures to ensure guest safety, security, and compliance with legal requirements.✔ Maintain cleanliness and organization at the front desk, ensuring adherence to hygiene and safety standards.

**What We’re Looking For**

**What You’ll Get in Return**

**Competitive salary & performance incentives**—We reward excellence
**Hyper-growth career path**—Grow with us as we expand across India. **Unparalleled industry exposure**—Be part of a brand shaping the future of hospitality.
**Exclusive employee perks**—Discounts on stays, dining at Chirp, and Centro events.**Continuous learning**—Access to global hospitality insights, leadership training & mentorship.

**A Career Unlike Any Other**

This is not just another front desk job—it’s an opportunity to **define the guest experience at one of India’s most ambitious hospitality startups**. If you love creating meaningful connections, solving problems