Customer Support Executive

5 days ago

Noida Uttar Pradesh, India Rapsys Technologies Full time

**Job Summary**:

- We are looking for a proactive and customer-focused individual with at least 1 year

of experience in customer support. The role involves handling customer inquiries,

resolving issues, collecting feedback, and ensuring excellent service delivery across

all communication channels.

**Key Responsibilities**:

- Resolve issues efficiently and maintain a positive tone.
- Record all interactions accurately in the CRM system.
- Escalate complex cases to the appropriate teams.
- Collect customer feedback and reviews to improve service quality.
- Suggest improvements to enhance the support process.
- Maintain company standards in all customer interactions.

**Requirements**:

- Bachelor’s degree any stream.
- 1 year of customer support or related experience.
- Good communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Customer-first mindset and problem-solving attitude.

**What We Offer**:

- Supportive and collaborative work culture.
- Training and development opportunities.
- Clear career growth paths within the organization.

Pay: ₹12,000.00 - ₹31,915.66 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- CRM software: 1 year (required)
- Customer support executive: 1 year (required)
- Handling customer inquiries: 1 year (required)

**Language**:

- English (required)

**Location**:

- Noida, Uttar Pradesh (required)

Work Location: In person

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