
Customer Support Executive
2 weeks ago
**Job Summary**:
- We are looking for a proactive and customer-focused individual with at least 1 year
of experience in customer support. The role involves handling customer inquiries,
resolving issues, collecting feedback, and ensuring excellent service delivery across
all communication channels.
**Key Responsibilities**:
- Resolve issues efficiently and maintain a positive tone.
- Record all interactions accurately in the CRM system.
- Escalate complex cases to the appropriate teams.
- Collect customer feedback and reviews to improve service quality.
- Suggest improvements to enhance the support process.
- Maintain company standards in all customer interactions.
**Requirements**:
- Bachelor’s degree any stream.
- 1 year of customer support or related experience.
- Good communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Customer-first mindset and problem-solving attitude.
**What We Offer**:
- Supportive and collaborative work culture.
- Training and development opportunities.
- Clear career growth paths within the organization.
Pay: ₹12,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
- CRM software: 1 year (required)
- Customer support executive: 1 year (required)
- Handling customer inquiries: 1 year (required)
**Language**:
- English (required)
**Location**:
- Noida, Uttar Pradesh (required)
Work Location: In person
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