Coustomer Care Executive

10 hours ago

Bhopal Madhya Pradesh, India REGAN NETWORK HR SOLUTION Full time

According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:

- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.

In addition to these primary duties, the roles and responsibilities of a customer care executive in a BPO include some higher-level functions.

Pay: Up to ₹14,500.00 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**

+91 8269697709

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