Customer Relationship Officer

7 days ago

Jaipur Rajasthan, India KV Automobile And Capital Solutions PVT LTD Full time

**Job Summary**:
**Key Responsibilities**:

- Contact customers after loan approval to explain final loan terms, EMI details, interest rates, and repayment schedules.
- Address customer queries, objections, and concerns with professionalism and clarity.
- Persuade and convince customers to proceed with the approved loan.
- Ensure documentation and compliance with company policies and regulatory requirements.
- Coordinate with internal teams to ensure timely and accurate disbursal of loans.
- Maintain customer records and follow up for any pending documentation or clarifications.
- Provide feedback to management on customer insights and process improvement opportunities.

**Key Skills & Competencies**:

- Excellent communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- In-depth knowledge of loan products, policies, and compliance requirements.
- Customer-focused approach with the ability to handle objections professionally.
- Basic computer and CRM handling skills.

**Qualifications & Experience**:

- Graduate in any discipline (Finance/Commerce preferred).
- 1-3 years of experience in loan disbursement, customer handling, or financial services.
- Experience in retail loans, auto loans, or personal loans preferred.

**Salary & Benefits**:

- Competitive salary based on experience.
- Incentives on successful loan disbursal conversions.
- Other company benefits as per policy.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Lending: 1 year (required)
- Loan processing: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7727923585
Expected Start Date: 01/08/2025

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