Cash and Card Operations Associate with Leading

3 days ago

Bengaluru, India Skillventory Full time

**Cash and Card Operations Associate with Leading Investment Bank**:

- From 6 to 10 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Bangalore/Bengaluruor

**Roles and Responsibilities**

**Responsibilities**:

- Conduct complex enquiries and investigations for problems that frontline contact centre teams cannot resolve.
- Provide required audit trail and documentation to support the work performed.
- Gather requirements and support the build of tools and processes to enhance the work of the C&C team
- Liaise with Development & other Operations teams to coordinate the C&C Ops journeys.
- Analyse current performance of the team and publish statistics and reports.
- Support and deliver training material for Contact Center and Ops teams.
- Create and update playbooks for C&C Ops Team for new payment products.

**Skills**:

- Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation
- Knowledge and understanding of cards scheme/network, retail banking platforms
- Ideally previous payments experience/knowledge of Visa or MasterCard
- Detailed knowledge of Mastercard rules / scheme
- Willingness to learn new schemes and rulebooks to support C&C Ops.
- Diverse product knowledge, with an ability to develop an understanding of new products
- Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
- Excellent communication and organizational skills
- Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
- Ability to partner and influence across businesses and other support groups
- Control focus and mind-set at all times, whilst respectively challenging the status quo
- Attention to detail whilst being cognizant of materiality levels
- A relevant degree, accounting, or financial qualification would be beneficial
- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Financial Services
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- Investment BankingAudit TrailEducation
- UG:_Graduation Not Required

**Company Profile**:
SKILLVENTORY
- RPO- Recruiter Name:_Sachin Gandhi
- Contact Company:_SKILLVENTORY
- Telephone:_
+91-XXXXXXXXXX

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