
Customer Support Associate
3 days ago
**Job Days - 6 Days (Mon-Sat)**
**Working Hours - 10am - 7PM**
**Key Responsibilities**
- Provide accurate product/service information and resolve customer concerns promptly.
- Maintain records of customer interactions and update CRM systems.
- Coordinate with internal teams to resolve escalated issues.
- Follow up with customers to ensure their concerns are resolved.
- Suggest process improvements to enhance customer experience.
**Requirements**:
- 1-2 years of experience in customer service, preferably in **FMCG, D2C, or e-commerce**.
- Excellent verbal and written communication skills in **English and Hindi**
- Strong problem-solving and interpersonal skills.
- Basic computer knowledge and familiarity with CRM tools.
**Job Types**: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Ability to commute/relocate:
- Pitampura, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in FMCG, D2C, or e-commerce companies ?
- What is your current salary ?
- What is your expected salary ?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 8826665856
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