Associate - Customer Support

2 days ago


Delhi Delhi, India InstantPay Full time

A Customer Support Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Monitoring real-time transactional queues as well as investigating and analysing reported fraud.
- Also requires close collaboration with other members of the Operations team, specifically in assisting Financial Operations with reporting and reconciliation efforts.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to display empathy and patience.
- Problem-solving skills and the ability to think quickly and rationally in challenging situations.
- Proficiency in using CRM systems or similar software.
- Adaptability and flexibility in a fast-paced environment.
- Previous customer service experience is preferred but not mandatory.
- High school diploma or equivalent; additional qualifications will be a plus.

**Working Conditions**:

- This position typically operates in an office environment.
- Rotational Shift (Morning, Evening, and Night) & weekend work to support customer needs.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person



  • Delhi, Delhi, India beBeeSupport Full time ₹ 10,000 - ₹ 1,00,000

    Job Title: Support AssociateWe are seeking a highly motivated and detail-oriented individual to join our team as a Support Associate. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via email, phone, and chat.The successful candidate will have excellent communication skills, be...


  • Delhi, Delhi, India InstantPay Full time

    A Customer Support Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, Delhi, India Tradais Digital Full time

    We are looking for a customer support associate to join our team and provide excellent service to our customers. You will be responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction. **Responsibilities**: - Identify customer needs and provide appropriate solutions - Maintain updated knowledge of the company’s...


  • Delhi, Delhi, India Mindfire Solutions Full time

    Customer Support Associate Experience : 1 - 3 years Bhubaneswar, Delhi - NCR, Remote Working **About the Job** Featured Develop a deep knowledge of Client Product to remove technical barriers for their customers and help them navigate a variety of tools within the product. Work with internal and external Customers to quickly and effectively resolve...


  • Okhla, Delhi, Delhi, India Scrap Uncle Full time

    **Customer Support Associate at ScrapUncle** **Location**: Okhla Phase-3, Delhi **Salary**: ₹2.3 - 2.6 LPA; Performance-based appraisals and ESOPs available **Working Schedule**: 10 AM - 8 PM; 6 days a week with a weekly off on Tuesday **Experience Required**: 0-2 years **About Us**: At ScrapUncle, we're redefining waste management with our innovative...


  • Delhi, Delhi, India True Pace Consulting Full time

    **Full Time (WORK FROM OFFICE)** **Process: Chat support process** **Profile: Customer Support Associate** **Full time Log in hours: 9 hours working login and 1 hour break.** **Shift timings: Rotational shift** **Rotational Week off.** 6 days working with 1 week off **Requirements**: - Excellent communication and interpersonal skills. - Ability to...


  • Delhi, Delhi, India ZO Space Private Limited Full time

    **Key Responsibilities**: - **Issue Resolution**: Identify, troubleshoot, and resolve customer issues, escalating to the appropriate department when necessary. - **Product/Service Knowledge**: Maintain a thorough understanding of the company's products and services to provide accurate information and support to customers. - **Documentation**: Accurately...


  • Delhi, Delhi, India UniLiv Full time

    **About the Role** **Key Responsibilities** - Provide accurate information regarding products, services, policies, and processes. - Investigate and resolve customer concerns with efficiency and empathy. - Maintain detailed and accurate records of all customer interactions in the CRM system. - Escalate complex issues to the appropriate department and follow...


  • Delhi, Delhi, India AL FALAH SUPPLY PRIVATE LIMITED Full time

    **Hiring For Customer Support Executive ( BPO )/Work from Office** Urgent Hiring Customer Support Executive l Customer Service Executive l Customer Service Associate l Domestic BPO l Inbound Voice Process l Technical Support l International Voice Process l Semi Voice Process l Customer Service | Tele calling Executive| Inbound BPO | Remote Good...

  • Customer Support

    3 days ago


    Chhattarpur, Delhi, Delhi, India earKART Private Limited Full time

    Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logístical procedures. - Obtains patient histories, and insurance approvals as appropriate; prepares and...