Customer Support Associate

3 days ago


Delhi Delhi, India UniLiv Full time

**About the Role**

**Key Responsibilities**
- Provide accurate information regarding products, services, policies, and processes.
- Investigate and resolve customer concerns with efficiency and empathy.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Escalate complex issues to the appropriate department and follow up to ensure timely resolution.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Identify recurring issues and suggest process improvements to management.

**Qualifications and Skills**
- Bachelor’s degree in any discipline (preferred) or equivalent professional experience.
- Previous experience in customer service, client support, or a related role is advantageous.
- Strong verbal and written communication skills with excellent interpersonal abilities.
- Problem-solving and conflict-resolution skills with a customer-centric approach.
- Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.
- Proficiency in MS Office and familiarity with CRM software/tools.

**What We Offer**
- Competitive compensation package with performance-based incentives.
- Comprehensive training and professional development opportunities.
- A collaborative, inclusive, and growth-oriented work culture.
- Opportunities for career advancement within the organization.

Pay: ₹25,000.00 per month

Application Question(s):

- Do you have prior experience in customer support or a client-facing role?

Do you have prior experience in customer support or a client-facing role?
- What is your current notice period?
- Are you familiar with CRM/ticketing platforms like Freshdesk, Zendesk, or Salesforce?

Work Location: In person

**Speak with the employer**
+91 9999008711



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