Customer Support Associate

2 days ago

Delhi Delhi, India Mindfire Solutions Full time

Customer Support Associate

Experience : 1 - 3 years

Bhubaneswar, Delhi - NCR, Remote Working

**About the Job**

Featured

Develop a deep knowledge of Client Product to remove technical barriers for their customers and help them navigate a variety of tools within the product.
Work with internal and external Customers to quickly and effectively resolve issues and service requests through a variety of communication channels.
Communicate thoughtful, empathetic, and complete resolutions tailored to each Customers unique needs.
Show composure, resilience, and flexibility.
Serve as a role model and trusted advisor on the team, showcasing ownership of even the most complex and sensitive issues.
Reliably work a scheduled shift which could include weekends and holidays.

**Required Skills**:

- 1-2 Years of experience with supporting internal and external customers in a SaaS environment.
- Comfortable with technology, including proficiency with Excel and basic knowledge of HTML.
- Excellent communication skills, including the ability to write in a clear, concise, and grammatically correct manner.
- Experience with troubleshooting and diving into complex issues.
- Self-motivated and able to complete tasks with mínimal supervision.
- Drive to solve complex and unique problems.
- Ability to work both independently and collaboratively.
- You can take ownership of challenging scenarios and bring them to a successful resolution.

**Nice to have**
- Strong interest in SEO and digital marketing.
- Knowledge of digital marketing concepts and tools (e.g., SEO, Google Analytics).
- Basic knowledge of APIs, scripting tools or SQL.
- Experience with Zendesk, Salesforce, Jira, or similar case management systems.

**Qualifications**
- Bachelor’s degree, preferably related to business or technology.

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