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Customer Support Associate
2 weeks ago
**Key Responsibilities**:
- **Issue Resolution**: Identify, troubleshoot, and resolve customer issues, escalating to the appropriate department when necessary.
- **Product/Service Knowledge**: Maintain a thorough understanding of the company's products and services to provide accurate information and support to customers.
- **Documentation**: Accurately document customer interactions and transactions in the company’s CRM system.
- **Feedback Collection**: Gather customer feedback and share insights with the team to help improve products, services, and customer experiences.
- **Continuous Improvement**: Participate in training sessions and team meetings to stay updated on product knowledge and customer service best practices.
- **Compliance**: Adhere to company policies, procedures, and legal requirements in all customer interactions.
**Qualifications**:
- High school diploma or equivalent; a college degree is preferred.
- 1-2 years of experience in customer service, support, or a related field.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and analytical abilities.
- Ability to multitask and manage time effectively.
- Proficiency in using customer service software, and Microsoft Office Suite.
- Ability to work in a fast-paced environment and adapt to change.
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
